Susan Kendall - Head of IR Michael Corbat - CEO John Gerspach - CFO

Glenn Schorr - Evercore ISI John McDonald - Sanford C. Bernstein Jim Mitchell - Buckingham Research Brian Foran - Autonomous Research Mike Mayo - Wells Fargo Securities Matt O'Connor - Deutsche Bank Marty Mosby - Vining Sparks Ken Usdin - Jefferies Saul Martinez - UBS Erika Najarian - Bank of America Betsy Graseck - Morgan Stanley Gerard Cassidy - RBC Capital Markets Jeffrey Harte - Sandler O'Neill & Partners

Thank you, Jamie. Good morning and thank you all for joining us.

On our call today, our CEO, Mike Corbat will speak first. Then John Gerspach, our CFO, will take you through the earnings presentation, which is available for download on our website, citigroup.com.

Afterwards, we'll be happy to take questions. Before we get started, I would like to remind you that today's presentation may contain forward-looking statements, which are based on management's current expectations and are subject to uncertainty and changes in circumstances.

Actual results and capital and other financial condition may differ materially from these statements due to a variety of factors, including the precautionary statements referenced in our discussion today and those included in our SEC filings, including without limitation, the Risk Factor section of our 2016 Form 10-K. With that said, let me turn it over to Mike.

Thank you Susan and good morning everyone. Earlier today, we reported earnings of $4.1 billion for the third quarter of 2017 or a $1.42 per share including the impact of the sale of our fixed income analytics business.

We delivered a very strong quarter showing the balance of our franchise by both product and geography and highlighting our multiple engines of client-led growth. We have revenue increases in many of the product areas we have been investing in, tightly managed our expenses, and again saw loan and deposit growth in both our consumer and institutional businesses.

We've made progress towards the targets we discussed on Investor Day in terms of ROTCE 9.8% ex-DTA year-to-date and efficiency ratio of 57% year-to-date and we also returned over 6 billion of capital to our shareholders this quarter. Turning to our businesses, in global consumer banking we generated revenue growth and positive operating leverage in all three regions Asia, Latin America, and North America.

In the U.S. retail banking and retail services both had growth and while we didn't see the year-over-year revenue growth we’d anticipated in branded cards, we did show good sequential growth at 5% driven by growth in full rate balances and strong client engagement.

Our institutional clients group again delivered excellent results and continued to gain wallet share as a result of our efforts to deepen our relationships with our target clients. Treasury and trade solutions grew 8% and we saw double digit growth across investment banking, the private bank, corporate lending, and security services.

While total trading revenues were down by 11%, trading activity was better than we had anticipated earlier in the quarter and equity was up 16%. You can also see the impact of our $19 billion capital plan during the quarter.

We generated $4.7 billion of regulatory capital during the quarter driven by earnings and DTA utilization. And we returned 6.4 billion of capital to our shareholders enabling us to begin to reduce the amount of capital we hold.

Year-to-date payout is nearly 100%. Including the impact of repurchasing over 80 million shares during the quarter, we reduced our common shares outstanding by over 200 million or 7% over the past year.

We've reduced our common equity tier one capital ratio to 13%, still 150 basis points above the 11.5% we believe we need to prudently operate the firm. Given the amount of stock repurchasing power in our capital plan, we remain committed to reaching that level over time.

Overall we continue to make progress in increasing both the return on and return of capital for our investors. The macro environment remains a largely positive one, growth while not as high as we would like remains consistent and we don't see too many economies in distress.

However, while geopolitical tensions don't seem to have weighed on growth at least as of yet, I don't know how long that can continue. And while tax reform remains a question mark we do like the direction the administration is going in terms of regulation which we see as just a course to accommodate higher growth rather than a full scale regulatory repeal agenda.

With that John will go through our presentation and then we'll be happy to answer your questions. John?

Hey, thanks Mike and good morning everyone. Starting on slide 3, we showed total Citigroup results.

Net income of $4.1 billion in the third quarter grew 8% from last year including a $580 million pretax gain on the sale of yield book, a fixed income analytics business which benefited EPS by $0.13 per share. Excluding the gain, EPS of $1.29 grew by 4% driven by a decline in our average diluted shares outstanding.

Revenues of $18.2 billion grew 2% from the prior year reflecting the gain on sale as well as 3% total growth in our consumer and institutional businesses. Offset by lower revenues in Corporate/Other as we continue to wind down legacy assets.

Expenses declined 2% year-over-year as higher volume related expenses and investments were more than offset by efficiency savings and the wind down of legacy assets. And cost of credit increased mostly reflecting volume growth, seasoning, hurricane and earthquake related loan loss reserve builds and additional reserve builds in North America cards which I'll cover in more detail shortly.

In total we've built $100 million of hurricane and earthquake related loan loss reserves across North America and Latin America GCB as well as the legacy portfolio in Corporate/Other. Year-to-date total revenues grew 3% year-over-year including 7% total growth in our consumer and institutional businesses.

Total expenses remained flat and net income grew 7% driving a 13% increase in earnings per share including the impact of share buybacks. In constant dollars Citigroup end of period loans grew 2% year-over-year to 653 billion as 4% growth in our core businesses was partially offset by the continued wind down of legacy assets in Corporate/Other.

GCB and ICG loans grew by $26 billion in total with contribution from every region and consumer as well as TTS, the private bank, and traditional corporate lending. Turning now to each business, slide 4 shows the results for North America consumer banking.

Total revenues grew 1% year-over-year and 5% sequentially in the third quarter. Retail banking revenues of 1.4 billion grew 1% year-over-year.

Mortgage revenues declined significantly, mostly reflecting lower origination activity. However we more than offset this pressure with growth in the rest of our franchise.

Excluding mortgage, retail banking revenues grew 12% driven by continued growth in loans and assets under management as well as the benefit from higher interest rates. We're continuing to see positive results from the launch of our enhanced Citigold Wealth Management offering driving growth in both household and balances with improving penetration of investment products.

Turning to branded cards, revenues of $2.2 billion were down slightly from last year. Client engagement continues to be strong with average loans growing by 8% and purchase sales up 10% year-over-year.

We generated year-over-year growth in full rate revolving balances in our core portfolios. However non-core balances continued to run off as expected.

And we face continued headwinds from growth in transactor and promotional balances which we are funding at a higher cost versus last year given the higher interest rate environment. Full rate revolving balances which had been flat since the beginning of the year began to grow this quarter as new loan vintages matured and started to accrue interest.

This drove 5% sequential growth in revenues this quarter. However, it was not sufficient to deliver year-over-year growth.

Relative to our expectations going into 2017, we're seeing solid revenue growth in several products including Costco and Double Cash. However in aggregate we are seeing slower than anticipated revenue growth in our proprietary business mostly driven by a higher mix of promotional balances in our portfolio.

Finally retail services revenues of 1.7 billion grew 2% driven by higher average loans. Total expenses for North America in consumer were $2.5 billion down 5% from last year as higher volume related expenses and investments were more than offset by efficiency savings.

Digital engagement remained strong with a 13% increase in total active digital users including 22% growth among mobile users versus last year. We continue to drive transaction volumes to lower cost digital channels.

For example, increasing e-statement penetration and lowering call center volumes while improving customer satisfaction. Turning to credit, net credit losses grew by over $300 million year-over-year reflecting the acquisition of the Costco portfolio which did not incur losses in the third quarter of last year, episodic charge offs in the commercial portfolio which were offset by related loan loss reserve releases this quarter, and overall portfolio growth and seasoning.

We also built $460 million of loan loss reserves with a roughly $500 million reserve build in cards being partially offset by the reserve release in commercial banking. The reserve build in cards was comprised of roughly $150 million for volume growth and normal seasoning in the portfolios, $50 million related to the estimated impact of the hurricanes, and about $300 million to cover our forward-looking NCL expectations.

About two thirds or $200 million of this amount related to retail services where we could see the NCL rate increase from 470 basis points in 2017 to roughly 500 basis points next year. And the remainder is attributable to branded cards where we expect the NCL rate of 285 basis points this year to rise by about 10 basis points in 2018.

On slide 5 we show results for international consumer banking in constant dollars. In total, revenues grew 5% and expenses were up 4% versus last year driving a 6% increase in operating margin.

In Latin America total consumer revenues grew 4% year-over-year. This is somewhat slower than recent periods driven in part by lower industry wide deposit growth this quarter which we expect to recover as we go into year-end.

Card revenues grew slightly year-over-year on continued improvement in full rate revolving loan trends. And expenses also grew 4% in Latin America reflecting ongoing investment spending and business growth partially offset by efficiency savings.

Turning to Asia, consumer revenues grew 5% year-over-year driven by improvement in wealth management and cards, partially offset by lower retail lending revenues. Higher card revenues reflected 6% growth in average loans and 7% growth in purchase sales versus last year.

And while retail lending revenues declined versus last year we saw a sequential revenue growth again this quarter. Expenses in Asia grew 4% as volume growth and ongoing investment spending were partially offset by efficiency savings.

Total international credit costs grew 4% year-over-year mostly reflecting volume growth and seasoning in Latin America. Slide 6 shows our global consumer credit trends in more detail by region.

Credit remained broadly favorable again this quarter. In North America the sequential increase in the NCL rate reflects the commercial charge offs I noted earlier while the NCL rate declined in both card portfolios.

Turning now to the institutional clients group on slide 7, revenues of $9.2 billion grew 9% from last year reflecting the previously mentioned gain on sale as well as continued solid progress across the franchise. Total banking revenues of 4.7 billion grew 11%, treasury and trade solutions revenues of 2.1 billion were up 8% reflecting higher volumes and improved deposit spreads.

Growth in TTS was balanced across net interest and fee income with fees up 9% on higher payment, clearing, and commercial card volumes as well as higher trade fees. Investment banking revenues of 1.2 billion were up 14% from last year with a wallet share gains across debt and equity underwriting and M&A.

Private Bank revenues of 785 million grew 15% year-over-year driven by growth in clients, loans, investment activity and deposits, as well as improved spreads. And corporate lending revenues of 502 million were up 14% reflecting lower hedging costs and improved loan sale activity.

We continued to see strong engagement with our global subsidiary clients this quarter as they borrowed to support core business activities. Total markets and security services revenues of 4.6 billion grew 3% including the gain on sale.

Fixed income revenues of 2.9 billion declined 16% on lower G10 rates and currencies revenues given low volatility in the current quarter and the comparison to higher Brexit related activity a year ago as well as lower activity in spread products. Our local markets rates and currencies business grew modestly as we remained engaged with our corporate clients across our global network.

Equities revenues were up 16% reflecting client led growth across cash equities, derivatives, and prime finance. And finally in security services revenues were up 12% driven by growth in client volumes across our custody business along with higher interest revenue.

Total operating expenses of 4.9 billion increased 5% year-over-year as investments and volume related expenses were partially offset by efficiency savings. On a trailing 12 month basis, excluding the impact of severance and the gain on sale, our comp ratio remained at 26%.

On a year-to-date basis ICG revenues of $28 billion grew by 10%, even while trading revenues remained flat to last year. We generated half of our revenues in banking which grew 13% on continued momentum in TTS, investment banking, the private bank, and corporate lending.

And we're seeing strong growth in security services as well which we view is similar to TTS in many ways as a foundation for developing broader relationships with our investor clients. Slide 8 shows the results for Corporate/Other.

Revenues of 509 million declined significantly from last year driven by legacy asset runoff, divestitures, and the impact of hedging activities. Expenses were down 36% reflecting the wind down of legacy assets and lower legal expenses.

And the pretax loss in Corporate/Other was roughly $260 million this quarter. We believe this level of $250 million to $300 million of pretax loss per quarter is a fair run rate to expect for Corporate/Other through 2018.

Slide 9 shows our net interest revenue and margin trends split by core accrual revenue, trading related revenue, and the contribution from our legacy assets in Corporate/Other. As you can see total net interest revenue declined slightly from last year to 11.4 billion as growth in core accrual revenue was outpaced by the wind down of legacy assets as well as lower trading related net interest revenue.

Core accrual net interest revenue of 10.4 billion was up 5% or $450 million from last year driven by the impact of higher rates and volume growth, partially offset by a higher level of long-term debt. On a sequential basis core accrual revenue grew by nearly $350 million this quarter reflecting day count, the impact of the June rate increase, loan growth, and mix.

Year-to-date core accrual revenue grew by $1.5 billion year-over-year and we expect to see roughly $500 million of additional growth in the fourth quarter. However, on a full year basis we expect this increase to be offset by a roughly $900 million decline in the net interest revenue generated in the legacy wind down portfolio in Corporate/Other.

On slide 10, we show our key capital metrics. In the third quarter our CET1 capital ratio declined sequentially to 13% as net income was more than offset by $6.4 billion of common share buybacks and dividends.

Our supplementary leverage ratio was 7.1% and our tangible book value per share grew by 6% year-over-year to $68.55 driven by a 7% reduction in our shares outstanding. As we look to the fourth quarter, in consumer we expect continued modest year-over-year revenue growth and positive operating leverage in both North America and international consumer.

In total we have achieved sequential growth in pretax earnings in global consumer banking for the last two quarters and we expect this to continue in the fourth quarter. On the institutional side we expect continued year-over-year revenue growth in our accrual businesses including TTS, the private bank, corporate lending, and security services.

Market revenues will likely reflect a normal seasonal decline from the third quarter. And investment banking revenues should be similar to this quarter assuming a continued favorable environment.

We remain on track to achieve an efficiency ratio of 58% for the full year and cost of credit in the fourth quarter should be broadly in line with the third quarter driven by the normalization of credit cost in ICG offset by lower reserve builds in consumer. Finally we expect our tax rate to remain at around 31% in the fourth quarter and with that Mike and I are happy to take any questions.

Hey, thanks very much. A couple of quickies if I could on cards, the first one on just the average yields being about in line year-on-year.

You mentioned balance transfer is still part of the mix, is -- our balance transfers some are rolling off but are you rolling new ones on, I'm just curious on what you're doing there?

Yeah Glenn, we are definitely rolling on new promotional balances.

And is that branded and Costco or is it more on the branded side?

Well Costco is part of branded but I think maybe the best way to think about this is if you take a look at what's going on with branded cards revenues in general. I think there is three factors that you need to discuss in order to explain where we are with the cards revenue growth.

And the first is that as we saw the competitive dynamics and the rewards offerings in the U.S. heat up late in 2016.

At that time we made a conscious decision to shift our acquisition program away from rewards oriented products and more towards value products. Now value products as we've been discussing, those typically feature a promotional period and so this change in tactics combined with the fact that the initial response to our value acquisition offerings was even stronger than we anticipated has resulted in a higher amount of these non-yielding promotional balances in our portfolio.

And based upon the performance of the earlier vintages we expect these promotional balances will generate growth and full rate balances but, in the near-term we're seeing a dampening effect on revenues caused by this shift in focus. So that's one factor.

Then secondly there's also a dampening effect on the revenues against where we anticipated just caused by the higher rates. If you remember when we went into the year, our planning was based upon one 125 basis point hike in rates in the U.S.

during 2017 and in fact so far we've seen two. And while the higher rates are overall accretive to the U.S.

consumer business we've also talked about the fact that higher funding rates increase the near-term revenue drag caused by promotional balances. So that's the second factor.

Now as late as June we believe that despite the drag of the higher promo balances and the higher funding rates we'd still be in position to deliver at least some level of year-over-year revenue growth in the U.S. brand cards beginning in the third quarter.

However this is where the third factor comes into play. Beginning in July we saw a slight uptick in the overall payment rate across the proprietary portfolio but while small it was just enough to take us from a small increase in revenue year-over-year to a small decrease.

So three factors; change in acquisition focus, slightly higher interest rates, and a slight increase in payment rates that have combined to result in the third quarter 2017 branded card revenues to be just below the level that we had in third quarter 2016.

Okay, I definitely appreciate all that detail John. Are you seeing actual organic growth outside, I guess it's tough to differentiate given your strategy but are you seeing actual organic growth in Costco?

Absolutely, Costco remains a real winner. We've continued to be able to grow account balances, we've seen continued growth in the purchases.

So it's still looking like an absolute winner for us.

And just last one cleaning up, were there any sales of the liquid loans in the quarter that we should know about?

Just the normal level that we would do every quarter. There was always a small amount but there's nothing unusual this quarter.

Okay, thanks for all that John.

Not a problem Glenn.

Hi, good morning John. I wanted to ask about the retail services business on the private label card.

You mentioned the loss rate there could go to 5% from 470 this year, just kind of wondering what you're seeing, are you still seeing kind of roll rates deteriorate a bit from initial delinquency, the charge off and is that what you're kind of building into that outlook for next year?

Yeah, that's it exactly, John. It's exactly what we've been talking about for the last nine months or the last three quarters.

And while we've seen some improvement in those later stage delinquency bucket roll rates, it's still higher than what we thought it was going to be. So that's what is feeding into that.

It has fed into the increased guidance that we've given you during the course of the year driving another 2017 expected NCL rate from 435 basis points coming in to the year to 470 basis points now. And so you know, reflecting about a 30 basis points, 30-35 basis point increase where we otherwise would have expected retail services to be in 2018.

And is that what the reserving action this quarter brings you to see if you kind of reserved for that outlook of 5% now?

Yeah, maybe if you want I'll go through both branded cards and retail services because it's the same three factors that impact both of them. So when you think about the branded cards, LLR build up, you know, we built about $200 million of the LLR of that 500 in branded cards.

And there's about on a normal basis given growth and seasoning in branded cards we probably have about $50 million to $100 million in the quarter. So figuring the midpoint to be about 75, we added $25 million of reserves to cover our estimated impact of the hurricanes.

And then finally in branded cards we're looking at an NCL rate of about 10 basis point growth next year and that will go from about 285 this year to 295 next year. That's a little bit higher than what we had previously considered.

It's still in line with our long-term 300 to 325 basis points but we'll probably get to 295 next year. You take a 10 basis point increment in your NCL rate, multiply it by an $85 billion loan portfolio, adjust that for 14 to 15 months of coverage and that adds about $100 million accrual on to branded cards.

So overall, 75 that I would consider to be normal, 25 for hurricanes, and 100 just to adjust to that forward look. So when you think about that forward look maybe perhaps we could have taken more of a wait and see approach over the next several quarters but our assessment was that it was appropriate to take that reserve build now.

So all things being equal I'd expect that the fourth quarter reserve build would be back in that range of $50 million to $100 million in branded cards that we would consider to be more normal. And then if you move over to retail services, it is similar to what we just went through with branded cards.

We had that $300 million reserve build in retail services and again if you look at retail services, the normal reserve build there is again kind of in that $50 million to $100 million range. And with retail services we'd likely be in the upper end of that range right now, just given the volume build that we've seen.

So call that 90, 85, 100 somewhere in that range. Then there's another $25 million for hurricanes that we've put away in retail services to cover the estimated losses that we think could occur.

And then again as we look forward and we think about the NCL rate next year being 30 to 35 basis points higher than what we had previously thought about, again you take 30 to 35 basis points, multiply it by a current $46 billion portfolio, adjust that for a 14 to 15 month coverage period and that gets you the extra $200 million reserve build there. So $75 million to $80 million to $100 million for normal; 25 for hurricanes, 200 for the forward look that gets you to that 300 to 320 that gets in the supplements.

And again just like in branded cards perhaps we could have taken more of a wait and see approach but we thought it was appropriate to take the reserve build now. And again all things again being equal with retail services I'd expect that we'd be back in that upper end of that $50 million to $100 million normal range in the fourth quarter.

Let me just finish it because if we’re adjusting that range up to 500 basically basis points of losses in retail services in 2018, we're also going to take the medium term view of retail services up from where we have talked about on Investor Day of being about 500 basis points to be more in the range of 510 to 525 basis points. So again, not a big change but we're going to make that change in the forward guidance.

Okay, that's very helpful, appreciate the detail there. And just one quick strategic question on retail services, is this a portfolio and a business that you're looking to grow, do you see that growing or adding new partners or growth within the existing partners or is it something that probably feels pretty stable over the next few years?

I think it's an area John if opportunities present themselves as we've seen in Best Buy and other and if portfolios make sense we clearly got the capital balance sheet, liquidity capacity, and if the returns makes sense we’d be happy to take them on.

And without new -- without acquisitions or anything does that grow or does it stay pretty stable?

Well we think it's a growth business and again if you measure it in revenue John it's a little hard and I think we touched on this a little bit in Investor Day. It's a difficult business to measure just based upon revenue growth only because with so many of the partner relationships that we have we end up with performance sharing agreements and those performance sharing agreements, now the accounting for that all runs through revenue.

So your revenue as your NCLs go up or down that impacts the performance of the business, that ends up in your revenue number. So that's why over time you might only look at that as being a 1% revenue growth business.

But we like the growth aspects on pretax earnings. So we think it's a really good business and unfortunately with those performance sharing arrangements that tend to obscure the true revenue trends and even in the near-term economics we end up having to build the loan loss reserves for all the NCL's that we're going to incur in that business even though some of those NCLs ultimately as they’re realized will go into the performance sharing arrangement and so it's actually our partners that will actually bear a significant percentage of those NCLs.

Got it, got it, so the pretax is the best way to track that?

That -- I would say the best measure is probably pretax earnings less the LLR.

Got it, okay thanks guys.

Okay.

Hey, good morning.

Hey Jim.

Hey John, just a clarification, did you say that you expect NII to see an additional growth of 500 million in the fourth quarter?

I did, year-over-year.

Oh, year-over-year.

We expect year-over-year growth to be $500 million in the quarter. If you remember Jim when we, as we've been talking about growth in net interest revenue year-over-year we've been focused on that core accrual line and we said that in the second half of the year we would expect that to grow about a billion dollars year-over-year and we saw a $450 million in the third quarter and we're looking at $500 million in the fourth quarter.

So we’re roughly in line with that billion dollars that we talked about back in July.

Right, okay, fair enough. Maybe sticking with sort of NII maybe a little bit of a longer-term outlook in cards, your net interest margin there which you have obviously gone on through in detail and what’s been impacting is, I think you are down about 8.6% this quarter.

A year ago it was closer to 9.4%. When do we start to see or if you have a sense of when that starts to flatten in, can you get back to that 9% plus number over time?

Well we opened a number that we settle on, is going to be really determined based upon the overall portfolio mix between the branded proprietary portfolio, the co-brand cards, and everything else. So I don't want to give you a long-term target on the average yield.

We have given you the target that we believe that branded cards in the medium term should produce about 215 basis points of ROA and that includes yield assumption, that includes our forward look of NCL rate of 300 to 325 basis points. I don't want to start giving guidance Jim on every little line item that comprise the cards performance.

But we can ask anyway. And maybe just one question on the capital return.

It looks like you did about a third of your total CCAR number in the quarter, it seemed obviously a little bit of a faster pace which you front loaded it a little bit. Does that imply that there's a little more flexibility with the Fed in terms of doing more up front, how do we think about your flexibility if you see an opportunity to buy stock, can do more than just a quarter's worth in a quarter?

When banks file their capital plans, the capital return is approved not just based upon the full year but it actually is quarter by quarter. So we have to lay out what our estimated capital returns will be for each quarter and then we need to live within that whole budget for each quarter.

So we've got some flexibility but it has to be within the quarterly numbers that we have told the Fed that we're planning for.

Okay, got it. Thanks.

No problem, thanks.

Hi, good morning.

Hey, Brian.

Just maybe a last one on this consumer credit issue, I mean when we looked at the medium term global consumer banking net loss rate you gave at Investor Day of 2.20 to 2.40, is everything you're seeing right now not just in retail card but pulling up across all the businesses is still consistent with that ranges, some of this pushing the range, what would be your mark-to-market on that to 2.20 to 2.40 guidance?

You know the only thing that we've seen so far that would cause us to change any guidance would be in retail services where again we're guiding up from roughly 5% and then we had it in there a little bit higher than 5% to 5.10% to 5.25%. So, we are -- I haven't seen, to be honest with you Brian, I have not taken a look at how that, whether that drives us more towards the upper end of that guidance, it keeps us within that guidance though.

Thanks and then maybe a question I get a lot, I know it's a little bit of a lost cause to forecast trading related NII -- I can't be forecasting rating so, but like why is it down across the whole industry not just you so much, is it just simply trading books are liability sensitive so, there's a little bit of give back there or why are we seeing these trade related NII numbers come under so much pressure?

It has to do with the instruments that you're using in any given quarter to help position your clients appropriately, how you hedge, what instruments you used to hedge the position. And so some of the instruments that you use are mark-to-market instruments and therefore any change up or down in those instruments end up going into principle transactions and then mark-to-market revenues.

If you're doing that by actually holding a security then to the extent that you've got a mark on that security, the mark would go into principle but interest that you actually accrue on that security goes to net interest revenue. So, trying to predict as you said trading related net interest revenue, good luck.

If I could just one last one in equities and security services, I know both are areas where you’ve invested for some time now, when you look at the recent momentum any sense of how much of that is market share and client gains versus how much of that is the backdrop?

I'm sorry but you were breaking coming in and out, so in security services how much of it is market gains compared to actual client growth?

No, in both equities and security services you had some nice momentum lately, any sense is that the payoff from the investment you’ve versus I guess the tailwinds are really more in security services in terms of the market but just are these the payoffs we’re seeing from your investments right now?

Yeah, certainly in both businesses we're seeing the growth that we've been hoping for. Security services we've had good underlying growth for six to eight -- six quarters now.

But in the beginning part of this year and for most of last year then underlying growth has been masked by the impact of some businesses, some product portfolio that we had sold early in 2016. And so we lapped that impact in the first quarter of this year and that's why now the last two quarters, the real underlying growth rate that we’re getting out of security services is coming through.

And again we consider that to be similar to TTS, a foundational type of business in order to grow good in this case investor client relationships. So we think that's a terrific business and you're now able to see I think more clearly the momentum that we have there.

And you know when it comes to equities, Mike?

On the equity side we will get the most recent quarterly numbers but I think the last numbers I saw had year-to-date equity wallet down revenue, down about 5%. Again we're up year-to-date somewhere in the 4% and we think that continues to come from share gains.

And I think the nice thing also you need to take a look at are we making progress with equities, I really think -- we are talking about, we try to gauge the progress that we're making in building the client franchise. And so in order to really gauge I think the progress that we’re making there, take a look at our secondary business combined with the primary equity business, the ECM business.

And if you look at that -- the equities franchise revenues, the equity markets plus the ECM they totaled over a billion dollars this quarter and that's up 30% year-over-year. The ECM revenues are certainly up significantly versus the prior year, they virtually doubled and that's really because we will be able to generate about 170 basis points of wallet share gain this year.

And that's all with corporate clients. So combining both elements of our equities franchise, we've got a growing and balanced business with good momentum going with both our corporate as well as our investor clients.

Thank you both.

No problem.

Hi, yesterday the IMF named Citigroup one of nine banks that should have subpar profitability through 2019 and my question is at what point would you relax your assumption that Citi’s restructuring is over. On the one hand the ROE is up year-over-year, certainly a lot higher than a few years ago, on the other hand third quarter ROE is 7.3%, you still have I am guessing around $46 billion of DTAs, why not consider more restructuring or what point would you do so?

So starting with the IMF report Mike, it's reported that the coverage is based on one chart that I think is on page 12 of the document. And there's no underlying analysis that we can find in terms of how they came to those numbers.

So we don't understand how they reach their conclusions. We disagree with them, I think we very clearly laid out our return of targets during an Investor Day and I think as today's results show, year-to-date results show we're making progress against those targets and we remain confident in terms of reaching them.

In terms of the restructuring we declared the restructuring over but again as you can see in the numbers today and the numbers year-to-date that what we said is while the restructuring is over our focus around expense discipline stays and you’ve seen operating expenses in the quarter down 2% year-over-year flat. So, that's in spite of the investments that we've talked about being funded in there.

So again that discipline is not something that we've let slip away and that's a discipline that I expect we'll continue to keep as we go into the future. So we feel that what the quarter talks about, what year-to-date talks about is the balance and breadth of revenue growth and you can see the positive operating leverage across really almost all our business lines.

You can see the revenue growth that's there. You can see the expense discipline and again you can you see that not only on a quarterly basis but you see it on a year-to-date basis and John talked about our expectations into quarter four.

And one follow up, I mean the first page of the press release in the third quarter and the prior two quarters now highlight ROTCE excluding DTA. Why not instead of excluding DTA try to use the DTA more quickly through sales of assets.

Is there anything else that you can do or you think maybe you should do under certain circumstances to sell appreciated assets to the level of DTA's declines and your ROTCE without any adjustments would increase?

No, as we've talked in the past, that's something that we look at, again we try and manage the DTA carefully because that is your capital, we want to give back to you and we're not going to make either uneconomic or short-term decisions. And again we think based on what we've got approved this year and what we'll be looking to get approved into the future we've got a lot of capital to return today and we've got a lot of capital to return into the future and we are very focused on that.

Alright, thank you.

Good morning. I think you guys have stopped disclosing the legal repositioning costs earlier this year, but I was wondering if you can give us a sense of how meaningful they were, and what I am getting at is, I am trying to figure out how much of the positive operating leverage as we are looking year-over-year is coming from some of those drives going away and obviously it's sustainable when they go away I think as you mentioned the restructuring being done, but trying to figure out how much of the operating leverage that you point to has come from those going away and how much is kind of benefits still to come from further reductions in those buckets?

And you said Matt, we stopped doing those line item disclosures but I think right now from year-to-date legal and repositioning has been running about maybe a little bit under 150 basis points of revenue. And so I think going into the year we had said that our anticipation would be that it would be about 200 basis points.

So we've gotten a little bit of a lift out of the reduction in the level of legal and repositioning that we've had. And I think it's probably about where we finish the year, it is somewhere at or just below 150 basis points of revenue for legal and repositioning.

And then in the three year outlook you provided at Investor Day I think it implied a modest drop in expenses over the next three years, I assumed that's going to be one of the drivers in addition to general efficiency efforts?

Well, to the extent that we get to a more normal level of legal and repositioning, yeah. I don't think that it's a big driver, it's one factor that clearly is in there.

But in any given year you're still going to have some level of repositioning cost in legal which I think every company has and that's why it's just part of their overall expense base.

Okay, I just think -- I do think it would be helpful to break it out because if we look year-to-date you have about 300 basis points of positive operating leverage if I adjust out some of the gains to about 200 basis points, I'm just trying to get a sense of how much of that is from kind of just one offs going away and that helps I think give confidence in getting to 400 basis points of operating leverage that you are looking forward to going forward?

Well, when we go back to the Investor Day charts we tried to give you a sense as to over the timeframe that we were talking about that clearly the wind down of legacy assets and think all of that is now in Corporate/Other. It is certainly going to be one of the factors that gets us to the expense profile that we put in there.

It's one of the wind down of legacy assets depresses revenues, and it also serves to depress expenses. So we tried to give you a sense as to the revenue and expense growth that we're going to be getting out of the core businesses and then where we saw Corp/Other, those legacy assets also play a role.

Yeah, okay, thank you.

Alright.

Thanks, I wanted a very small minor item but when you look at your security gains you've had about $200 million per quarter, as rates are kind of generally moving higher just to know if you were trying to reposition or do some things in that particular portfolio by taking those gains. So it is about five quarters in a row that you've actually taken gain, so I just was wondering what your Alco stance was there?

You know, we're always rebalancing the portfolio and so you are always going to get some level of security gains. It's not something that we do to try to generate the gain, it's just an outcome of balancing where we are in the books to where we -- how we want to position them for the future.

And then when we look at the -- okay go ahead.

So as I said, it's an outcome not a target.

Got you, and then when we look at the overall operating earnings per share we’re still in this 1.25, 1.30 range, $1.25 to $1.30 range but yet shares are down 7%. I look at the institutional business, its revenues are actually up so it’s not really volatility related to discompression in that particular business.

You saw a lot of momentum in other pieces of the business which means that there has to be some, legacy assets that are still running off, some divestitures or businesses. These things are still kind of creating a drag that's not allowing you to really push earnings up even though we are seeing the benefit from capital.

So when do we get to that inflection point and start to see some of the positives accrue to -- for the growth?

You know Marty as we laid out in Investor Day, that’s certainly is something that we are still seeing in 2017. And as we get further into 2018, 2019 and 2020 those forces become less and we also expect to get a greater contribution from the global consumer business towards driving that earnings growth.

And so it's a combination of completing the wind down legacy assets and as you know there is a lot less of those legacy assets than there were. We're down to when we stopped disclosing holdings we were down to about $54 billion of assets and its -- if I could find holding again it would be somewhere around $40 billion of assets now.

But it's still something that is dragging. We're still supporting some of the businesses that we sold with transition service arrangements.

So that is going to be something that colors our results for a little bit but, as we move forward and we continue to get the sequential growth in global consumer and now you have seen two consecutive quarters of growth in pretax earnings in global consumer and we fully expect that fourth quarter to be another quarter where we get sequential growth. And we also expect that the fourth quarter is when we get global consumer to year-over-year growth and that is certainty then going to be a contributor to growth in EPS in 2018 and beyond.

Got it, thanks.

Thanks, good morning. Mike I want to ask you a question going back to your opener, we've seen the metrics on the global growth start to improve mid single-digits year-over-year consumer and in some of the institutional businesses and I just want to a lot of enthusiasm for the emerging markets rebound that we've seen broadly speaking, you mentioned that the potential for the global disruption, can you just talk us through just like business momentum in the non-U.S.

markets and maybe just touch on a couple of the biggest ones as well just to give us an understanding of kind of where we are in terms of that just organic growth improvement and where you might be worried about a little bit of a pause?

Sure. So I think as you look around the world today and if you look at the forecast being put out in terms of 2018 at the top level right now growth is predicted to improve both in the developed and developing markets.

But the developing markets, emerging markets are supposed to improve so, growth rates right now in the emerging markets probably came in somewhere just under 4% in 2016. We see a number probably somewhere around 4.5% in 2017, and we see forecast of around 4.75% going into 2018.

Developed markets we probably were somewhere around 1.5% last year. Forecast are just bit above 2% this year, and I think we start to bump up hopefully towards 2.5% next year and if we get tax reform here in the U.S.

obviously that'll act as a catalyst to those numbers. So, and if you look around the globe you've got most economies doing better and so that's the backdrop by which you would look at and judge things.

And so again the relationship of the emerging markets growing faster than the developing markets stay in place. Again if you get tax reform, you get a catalyst to that.

And it seems that we look at and you just can't ignore obviously, I talked in my opening about some of these things that are out there, that the markets and we have seen businesses just work their way through and obviously the North Korea situation will be one of those. And so again you've got challenges out there that at some point could start to weigh on the mind set, the pace of investment, the pace of business activity.

We haven't seen it to date but it's not to say that it couldn't manifest itself in some ways. We've obviously also had the near-term challenges of a lot of natural disasters.

And whether that's been hurricanes or earthquakes or flooding damages that it comes as a result of some of those things, those things will have a near-term impact in terms of what growth will look and feel like. But probably as we've seen historically in some ways those actually end up being a stimulus in the longer-term in terms of those monies that come back in the form of aid and investment and in rebuilding.

And that's our expectation that we would probably see that occur again.

Got it, alright, thank you for that. And if I could just ask one follow up, just a moving picture with regards to the Reg reform and the tax reform potential, I guess more so on the Reg reform where it seems like the conversation is potentially louder, what are your kind of updated thoughts and hopes in terms of what might be most beneficial to Citigroup?

You go back and look at it again. Excellent piece of work that was done was the treasury report that was put out in June and we would describe that is largely consistent with what certainly our expectations and I think the broader markets or broader banking system expectations were.

And what you've seen is consistent conversation with the broadly defined administration around going after that important pieces that are now starting to come into place or starting to get some key personnel. So we've obviously just seen Randy Quarles confirmed into the Fed Supervisory seat.

That's important to get him in place. We've got a confirmation hopefully happening soon in terms of getting the permanent comptroller of the currency at the OCC.

We will have the seat turning over at the FDIC. And then as you start to get these in place hopefully they can get together and start to affect some of the changes there.

But again as we've talked about none of this or the vast majority of it doesn't require any legislative or legal changes to existing rules or law. And it's in many ways the tone from the top and the prioritization of the agencies which again is as we've said, we think it's constructive for the banking and business environment.

Got it, alright. Well, we'll see how that evolves.

Thanks a lot Mike.

Thank you.

Hi, good morning guys. Couple of questions, one just a clarification on the efficiency ratio target, the 58% does that exclude or include the 600 million or the 580 million gain that you have booked this quarter.

My understanding was that it excluded it but I just wanted to make sure that's still the case?

Well, the target that we set at the beginning of the year it includes all the expenses and all the revenue that we have when you take a look at how that $580 million gain is going to impact us. We're talking basis points on that ratio so whether we come in at 57.9% or 58.1% that to me is 58%.

Okay, I mean fair enough. Okay, fair enough, the second question on the overall health of the consumer, you talked about moving up your loss ratios from 470 million to 500 million and the longer-term changing, we are seeing increases in losses in an environment where you do have a very strong labor market, unemployment coming down.

It does really feel like there is maybe a two speed consumer with established households doing well and younger demographics, millennials, middle income folks not doing so well. So I'm curious as to how you're feeling just more broadly about the health of the consumer overall especially if we do start to see at some point down the line in the coming years some change in the labor market environment and do you think there is some risk in the medium-term to the losses, the expectations that you have in some parts of your consumer business?

So I would say it is not just in the U.S. but as we look around the world we would rate the health of the consumer right now is pretty good.

And again so you touched on a number of the most important things, so when you look at a consumer what are the things you look at, does the consumer have a job. If they have a job are they going to keep it, if they don't have a job how difficult is it to get one.

And I think as you look across the world unemployment, slow employment is high. Probably the bigger challenge to the consumer or to the worker has been the lack of wage growth and again not just in the U.S.

but in many places. And we're beginning to see some of that and again that's helping to the consumer.

The other pieces when we look at the consumer and again when we go back to the crisis and know what we know from there, very hard to have an engaged consumer. In the U.S.

the consumer accounts for about two thirds of the U.S. economy, very difficult to engage a consumer when housing prices are going down.

And again what we've seen not just here in the U.S. but in many places there's a fairly steady consistent rise or at a minimum good stability to housing prices and I think the combination of jobs, a little bit of wage growth, stable housing, and rising asset prices has left the consumer in a pretty good place.

Obviously we are a long way or we're a long way from the last credit cycle and so we're always challenging ourselves in terms of where we are. But a lot of the signs we looked for in terms of the deterioration of the consumer I got to say right now, we just don't see and if you go and look at our NCL rates and look at our delinquency rates around the globe from the document we've given you, again the numbers don't point to it.

Okay, fair enough, thanks for the response.

Yes, thank you. Just one quick follow-up question, hi, just one quick follow-up.

Thank you so much for your very robust answers on card. Totally acknowledged that you told Jim that the cards deals from here really will depend on the mix.

I'm wondering just from a timing perspective, is there a way for us to measure you know when these promotional balances would be potentially rolling off and you know be fully on the full yield, is there's a bit of a timing that we could think about?

You know in general the promotional balances while the range of offers vary, they did you go up to 21 months. No, I don't want -- don’t freak out, that does not mean that it’s going to be 21 months before we see growth in anything.

But it’s just that going into this year we shifted our mix of acquisitions away from rewards towards promotional balances. It doesn't mean that we won’t shift back again.

Now the one thing that we know about cards is in trying to build this balanced portfolio with the balance business we're going to need to make adjustments as we go along every quarter. And so I just don't want to give specific guidance Erika as far as what month or how long, we do think again we are going to get sequential growth again this quarter.

And we'll keep you apprised as to how we think we are doing overall with our targets on branded cards.

Got it, thank you.

Hi, good morning. Quick question on Equifax.

I believe you're one of the users of Equifax and then you partner with them maybe a little bit more than some of the other credit bureaus and just wanted to get a sense from you as to any change that you're making with regard to that relationship post breach? And also understand is there anything different that you do on the retail partner card side, you know given that point of sale is one of the ways you acquire customers?

And so you're right, we do use the services of Equifax but we've got to say that while this one is of a significant magnitude, data breaches aren’t new and us having to work with and work around out data breaches I think for us and others are said to become fairly embedded in our business. When you think about the risk that we bear we're really bearing two types of risks when incidents like this occur, one is the authentication risk.

So is somebody presenting the credentials, are they actually that person or that entity. And I think we feel that we've got ways of working with different technologies to authenticate and obviously we flagged those accounts and we know and we go on heightened alert to watch this.

The second form of risk is the acquisition risk and that is that if somebody comes in through the application process, are they actually who they say they are. And that in itself is challenging and probably causes or does cause us to go through more steps of making sure that that's them.

So one is we would go back, we would flag the file, and we would go back and be required to do extra levels of work against that. And from that the natural question is what's the ramifications on near-term, longer-term formation of credit and I would say in the first instance I think we've got the ability to authenticate pretty quickly.

I think in the second instance it does slow the process down. And again some people have been locking their accounts within Equifax, that makes it a bit more challenging.

So I wouldn't say it's necessarily material in terms of the slowdown but it does slow the process down just a bit.

Okay, and then just a question on the expense ratio. I know you just had a discussion on that.

It looks to me like you came in pretty firmly below your guidance on the expense ratio. Good thing this quarter maybe 70 basis points or so below what you had been expecting and I'm just wondering if there's anything as we look forward to 4Q that would suggest that that trajectory of coming in below expectation is changing, is there anything special about fourth quarter we should be considering, why not just keep that expense ratio improvement going?

We targeted the full year at 58% and that's where we expect to come in, at that 58%.

Okay, alright, thanks.

Good morning John.

Hey Gerard.

I have a question, obviously and I don't mean to sell short the efforts you have made in capital markets because you've done a great job in investing in your businesses and you showed us today like you did Investor Day gaining the wallet shift. But can you give us some color about competition because some of our bigger European competitors seem to still be struggling, are you able to take advantage and grow your market share as others haven't fully recovered like the American capital market players have?

Again going back we focused a number of years ago around what we said growth is going to look and feel like for us is not a whole lot of new client acquisition. In fact we're doing more with less clients, more focused on our target clients, and growth is going to come in the form of taking market share both on the capital market side of things as well as on the banking side of things, and that's what we've done.

And it's our expectation that we will continue to focus on taking share. And again I think the opportunities, we know having lived it when you go through restructuring and you go through changes to your business model how disruptive they can be.

And I think actually with us taking the early actions and actually having of a lot of stability in our ICG franchise has served us well and we continue to want to be focused on that.

Very good and could you guys give us some color, you had good growth this quarter in corporate lending both sequentially and year-over-year, was it here in the States or outside the States that you saw better growth in the corporate lending business within ICG?

You know, I would say Gerard that it is -- it varies by product. Private banking where loans have been strong, private banking lending in both the U.S.

and in Asia, but primarily in the U.S. when it comes to trade loans we have seen some good growth pretty much in Asia again in trade loans as well as some things here in the States.

And it's been a nice mix across the place.

Very good and I apologize if you've already addressed this, how does the backlogs look for the upcoming quarter in terms of the capital markets activity and investment banking?

You know we normally don't give too much guidance on the backlog but I think that you've seen that in the forward guidance that we've given towards the fourth quarter where we sort of said the investment banking revenues in the fourth quarter we expect to be pretty much on where we were in the third quarter.

Very good and then just lastly obviously you and your peers have all given us very good guidance this quarter on the weakness and trading particularly in the FIC marketplace. Can you share with us there has been a real surge in these non-bank liquidity providers, they obviously have incredible technology and algorithm type trading, companies like XTX Markets or Citadel Securities.

Now granted they focus their efforts on the very liquid markets that are lower margin like the G10 rates or currencies, do you guys see these guys as bigger competitors now than a couple of years ago or any color in that specific area of capital markets?

I don't have the statistics to that but a couple of names you mentioned there are pretty good competitors. But again as we look in there, we've been taking share.

I can't speak to their shares in the market but again when you look at our numbers we've been consistently taking share and we've been taking share in many of the areas they operate.

Thank you Mike, I appreciate it.

Good morning guys. Most of the questions have been hit but I have a couple left.

One, looking at North American credit cards, the profitability maybe a little more challenged than you initially thought it would be, like the branded card are away, kind of target coming down a little bit. This has been an area you’d been really investing and looking to for growth over the last year, does that impact your focus on North American cards as an area of growth, the reduction in profitability versus what you are initially expecting?

No, I mean Jeff when we got to the Investor Day we talked about the fact that the ROA was going to come down from 2.25 down to like 2.15. Again it's not a -- it's a tweak more than anything else and it was more reflective of a rebalancing of just the fact that we had a lot of the co-brand just growing faster than what we had thought was going to happen, so some of that is just a product of our own success.

But we still think of cards as being a healthy part of our business but it's not the only engine for growth that we have. It's the first area that we talked about only because the investments that we made in branded cards were so visible, when you think about the early investment that we made in the proprietary portfolios we got into that whole rewards and rebates area and so you know that you're just taking a big drop down in your profitability.

It's very, very visible, it's not quite the same as hiring a few more people in equities markets. These things were big and so we needed to really make sure that we talked about them and that you understood where we were going.

But I think the nice thing is that we've developed many engines of growth right now. If you take a look at what's going on in the rest of North America, the launch of the Citigold platform, we now have retail banking revenues excluding mortgages which again we change our strategy on that.

But the retail banking revenues up 12% year-over-year, yes, that is getting a little bit a lift from interest rates but it still is good growth. We've had our Citigold Wealth Management clients increase by 28% year-to-date.

You can see the assets under management growing by 10%. So we've got a nice a nice growth coming out of retail banking in the U.S.

We've got on the international five consecutive quarters now of positive revenue growth and positive operating leverage in both consumer Asia and consumer Mexico. You see the engines for growth that we built in the ICG and these are all client-led businesses.

TTS, security services, private bank 15%, that's two -- that's a couple of quarters now we've had double digit growth in the private bank. So while branded cards was the first engine for growth that we talked about publicly we've built a whole series of engines for growth that we're really excited about and that we try to lay out for everybody on Investor Day.

I mean we're still focused on growing that branded cards business but it's not the only engine for growth that we have either in consumer or for Citi.

Okay, and maybe taking a second leg off of that. The international versus the North American businesses in general, I mean part of the argument for Citi I think has always been exposure to international especially emerging market kind of some of the consumer businesses that nobody else can really match.

So we've really kind of seen North America growing better than some of the international recently, can you talk a bit to when or will the kind of international business start to outgrow the North American business some, especially in kind of in the wake of how much you downsized your geographic presence there?

Yes Jeff, I think you may be getting caught up just a bit in the inorganic growth that we had in North America from the Costco portfolio because we actually like the organic growth that we've been getting now in Asia and in Mexico. In both -- like in Mexico a little bit -- revenues grew a little bit lighter this year this quarter than we would have liked but that seems to be something that's cutting across the industry.

We have deposits we’re growing but now in Mexico what we've got now is we have actually finished the repositioning of the cards book, we worked our way out of that J curve type of thing. And now we've got cards revenues in Mexico that are actually have growth year-over-year.

So we think that the growth prospects for Mexico are pretty good. Investor Day we said our anticipation is compound annual growth rate in revenues of 10%, we had been running at about 7% to 8%, we will probably be back to that 7% to 8% in the fourth quarter and then we should continue to grow into 2018 and 2019.

Asia again we've got the cards business there now generating nice growth. We're starting to get growth in some of the retail lending.

We like the wealth management business that we've got in Asia and again in both of those businesses five consecutive quarters of revenue growth and positive operating leverage. We think that's the way that you build a nice sustainable growth pattern by being able to grow revenues as you're generating positive operating leverage.

And then in North America, again we will take a look, branded cards is coming along a little bit slower than we had thought but still coming along nicely. And I talked about the retail banks so I think we've got really three good engines for growth in the future there in the consumer business.

Okay. Thank you.

No problem.

Hi, thank you Jamie. Thank you for joining us here today.

If you have any follow-up questions please feel free to reach out to Investor Relations. Thank you, have a good afternoon.