Good afternoon. Joining me on our call today are Michael Hartshorn, Group President and Chief Operating Officer; Travis Marquette, Group Senior Vice President and Chief Financial Officer; and Connie Kao, Group Vice President, Investor Relations.

We’ll begin our call today with a review of our fourth quarter and 2020 performance, followed by our outlook for 2021. Afterwards, we’ll be happy to respond to any questions you may have.

As noted in today’s press release, our fourth quarter sales results exceeded our expectations. That said, the upsurge of COVID-19 resulted in lower traffic, especially in California, our largest state, where we were subject to more stringent occupancy and operating hour restrictions.

Earnings per share for the 13 weeks ended January 30, 2021, were $0.67 on net income of $238 million. Total sales for the quarter were $4.2 billion with comparable store sales down 6%.

For the 2020 fiscal year, earnings per share were $0.24 on net income of $85 million. These results include a onetime pretax charge of $240 million or $0.54 per share for the year from the refinancing of $775 million in senior notes.

Total sales for 2020 declined to $12.5 billion. Let’s turn now to additional details on our fourth quarter results.

For the holiday selling season, the best-performing major merchandise area was home, while the Southeast and Midwest were the strongest regions. For the quarter, our largest states of California, Texas, and Florida significantly underperformed the chain average.

dd’s DISCOUNTS business was also impacted by the COVID-19 issues, although to a lesser degree than Ross, given a smaller number of border and tourist locations. As we ended 2020, total consolidated inventories were down 18% versus the prior year with packaway levels at 38% of the total compared to last year’s 46%.

Average store inventories at year end were down 16% from 2019 levels. As noted in today’s release, our Board recently approved the reinstatement of our quarterly cash dividend at a rate of $0.285 per share.

The resumption of our dividend payout in 2021 reflects our strong cash position and our confidence in the Company’s long-term prospects. Now, Travis Marquette will provide further details on our fourth quarter results and additional color on our first quarter guidance and general outlook for fiscal 2021.

Thank you, Barbara. As previously mentioned, comparable stores sales declined 6% in the quarter.

This decrease was driven by lower traffic, which reflects customers’ increased hesitancy to shop during the upsurge of the virus. This was partially offset by an increase in the size of the average basket.

Fourth quarter operating margin was 9.5%, compared to 13.3% last year. Cost of goods sold increased 125 basis points in the quarter.

The merchandise margin gain of 70 basis points was more than offset by higher costs, including freight, which increased 100 basis points due to ongoing industry-wide supply chain congestion. Buying costs were higher by 60 basis points.

Occupancy delevered 30 basis points on lower sales volumes. Lastly, distribution costs grew 15 basis points, primarily due to higher wages that were mostly offset by the favorable timing of parkway expenses.

SG&A for the quarter rose 260 basis points mainly due to the deleveraging effect from the decline in comparable store sales, higher COVID-related operating expenses and timing of incentive costs. Total net COVID-related expenses for the quarter were approximately $40 million with a higher impact to SG&A than cost of goods sold.

Turning to our balance sheet. We exited 2020 in a strong financial position with over $5.6 billion in liquidity, which includes an unrestricted cash balance of about $4.8 billion and our $800 million revolver that remains fully available.

Now, let’s discuss our outlook for 2021. Our guidance and results throughout fiscal 2021 will be reported versus fiscal 2019.

We believe the significant impact from the extended closure of our operations in the spring of 2020 and the ongoing headwinds caused by COVID-19 throughout last year, make this any more relevant basis for comparison. As we enter 2021, there remains limited visibility regarding the ongoing pandemic and the pace and magnitude of an economic recovery.

As a result, we are providing specific guidance for only the first quarter and a general outlook for the year. Let’s move now to our first quarter guidance.

As a reminder, our projections for this period are compared to the 13 weeks ended May 4th, 2019. While we hope to do better, total sales are projected to be down 1% to up 4% with comparable store sales down 1% to down 5%.

The sales guidance reflects the potential impact of lower demand during this year’s Easter selling season and ongoing supply chain congestion. Earnings per share are projected to be $0.74 to $0.86.

The operating statement assumptions that support our first quarter guidance include the following. We project operating margin to be 9.9% to 10.8% versus 14.1% in 2019.

This forecast reflects the deleveraging effect from the projected decline comparable store sales and ongoing expense headwinds from increased supply chain costs and higher wages. In addition, COVID-related expenses will remain elevated and are projected to negatively impact EBIT margins by approximately 50 basis points in the period.

While we expect to continue the aggressive expansion of our two chains, we planned a more moderate pace of openings this year, especially in the spring. During the first quarter, we expect to open 4 Ross and 3 dd’s DISCOUNTS locations during the period.

Net interest expense is estimated to be about $20 million. Our tax rate is expected to be approximately 24% to 25%.

And finally, weighted average diluted shares outstanding are projected to be about 356 million. As mentioned earlier, we are only providing a general outlook for the year at this time.

From a top-line perspective, with the continued rollout of vaccines, potential additional government stimulus and likely pent up consumer demand, we expect sales trends to strengthen as we move through the year. Similar to the first quarter though, we are projecting that operating margin relative to 2019 will continue to be affected by increased supply chain costs, higher wages, and COVID-related expenses.

Therefore, profitability will be well below recent historical high levels. We expect to add about 60 stores, consisting of approximately 40 Ross and 20 dd’s DISCOUNTS locations.

As usual, these numbers do not reflect our plans to close or relocate about 10 older stores. Net interest expense for the year is estimated to be about $76 million.

Our tax rate is projected to be approximately 24% to 25%. We’re planning average diluted shares outstanding to be about 356 million.

Capital expenditures for 2021 are projected to be approximately $700 million, which includes investments for our next distribution center and the resumption of projects deferred from 2020. And depreciation and amortization expense, inclusive of stock-based amortization is forecast to be about $495 million.

Now, I’ll turn the call back to Barbara for closing comments.

Thank you, Travis. To sum-up, fiscal 2020 was an extremely difficult and challenging year.

Like so many other retailers and businesses, our operations and financial results reflect the major problems caused by the COVID-19 pandemic. That said, the combination of our proven and experienced leadership team, seasoned associates throughout the Company, and strong financial foundation and liquidity have enabled us to navigate through this health crisis.

Looking at the balance of 2021, as Travis alluded to, many unknowns remain. However, over the longer term, we believe both Ross and dd’s are well positioned in the off price sector as consumers continue to favor retailers focused on delivering both value and convenience.

This is especially true given the number of retail closures and bankruptcies over the past several years. Our mission is to continue delivering the best bargains possible to leverage our favorable market position.

We remain confident that our unwavering focus on the successful execution of this core strategy will continue to be the key driver of our success. At this point, we’d like to open up a call and respond to any questions you might have.

Thanks. Good afternoon.

I wanted to get your thoughts on the long-term profitability outlook overall. So, it seems like a lot of the costs that you’re calling out are transient and COVID-related.

So, as you think out to a more normalized sales environment in ‘22 and ‘23, how do you think about the return -- the trajectory of the return to prior profitability levels?

Lorraine, hi, it’s Michael Hartshorn. As we mentioned, the cost pressures this year between freight, COVID cost and wage pressures, there are some that we didn’t have pre-COVID.

And with lower sales productivity, we do lose leverage on fixed costs. So, I would say, it’s hard to say at this point, as it’s highly dependent on comp store sales recovery and thus average -- leverage we get on higher average sales per store.

I’d say, with our visibility right now, it’s hard to say how long the cost would linger.

I was hoping you could give us a bit more color on the real estate front. Just given the significant market share opportunities that are out there, just maybe walk us through the thought process on the more conservative pace of store openings this year.

And how should we think about the potential to reaccelerate back to that prior run rate of around 100 per year? Thank you.

On the real estate, we made the decision last year during the peak of the pandemic, when all stores were temporarily closed, to take a more conservative approach for our 2021 openings, especially in the spring. I’d say, at this point, we’re committed to expanding our two chains, both in existing and new markets.

And our plan would be to return to more normal opening cadence next year, again, assuming no extraordinary issues, similar to the ones we experienced in 2020.

Curious if you could provide any color on monthly performance during the quarter, and if you could share any more specifics about California versus Texas versus Florida? And then, second, as you’ve been dealing with wage pressures in the past several years in some key states, I’m curious if you would also say that you tend to see an improvement in sales results in those states as well as the consumer gets the benefit from those higher wages?

Thanks.

So, let me take the first couple. In terms of month-to-month progression, again, generally, we don’t talk about intra-quarter trends.

That said, it’s -- we discussed in November, we did mention at the time that comps were down mid-single-digits to start the quarter. Beyond that, we did see a benefit to sales later in the quarter as shelter-in-place orders were lifted in California and as new stimulus payments were issued.

Relative to sort of Texas, California, Florida, we wouldn’t get into the details of each of them specifically. But, as we mentioned, collectively, they significantly underperformed the chain.

And in particular, during the quarter, California was impacted by increased occupancy restrictions and curfews as well as the shelter-in-place order.

On the wage front, Paul, it’s really hard to tease out any impact from higher wages and correlate that to sales with all the different factors that we’re seeing in the business today.

I wanted to just check if your stores are currently all open and less encumbered or less hindered by some of the capacity restrictions you were facing in the fourth quarter. The guidance -- the better revenue guidance here for Q1 would seem to suggest that, but I just wanted to confirm that.

And then on the supply chain cost, I’m wondering if you can talk about the various pieces in there that are currently pressuring supply chain costs? And it’s hard to guess when the world might be normal again.

But, if there are any supply chain costs in there that you feel like are more temporary in nature, it would be interesting to hear about those as well. Thank you.

Kimberly, on the occupancy restrictions, during the fourth quarter, about 70% of our stores were under some level of capacity restrictions, including states like Nevada, Weston and of course, as we mentioned, California. Also during the quarter, we had about 35 stores that were closed for some period of time.

As of today, all stores are open, although we still have occupancy restrictions in a number of states, although I would say the impact during this time of year versus peak holiday selling season is less.

And on your question on the supply chain cost, there’s a couple of components to that. First, I’d speak to freight, which really, there’s two parts to that.

There’s domestic freight as well as ocean freight costs, which are significantly higher. There’s also ongoing wage pressure, which we spoke to.

Some of the actions that we took last year will clearly carry over. And then, beyond that, COVID, it’s also driving higher costs in the supply chain.

In terms of how long those will last, again, it’s hard to say. From where we sit today, it feels like the freight costs will continue through the year.

It’s one of the reasons why we called that out in our commentary. And obviously, the wage pressures, we made those increases in wages in the third quarter.

And so, those would carry through until then.

Just I was wondering if you guys could speak to the mix of home as a percentage of sales in the fourth quarter and also all of 2020. And I guess, how you’re thinking about the home category for this upcoming year.

And then, also if you could speak to the contribution margins within the home category itself relative to apparel. Just wondering how big of the difference there is.

Thanks.

In terms of the product mix, we wouldn’t give specific details by quarter. Our total for the year, home was about 28% compared to about 25% last year.

In terms of contribution margins, again, I think, the contribution margins for that are relatively similar. There’s some puts and takes in terms of markup and costs, but in general, the contribution margin is similar.

I guess, just on inventory, packaway as a percent of total inventory was down year-on-year, but it does seem like it is building sequentially relative to the third quarter. I guess, just how we should evaluate the rebuild on packaway go forward?

And then, just looking out, your ability to generate, I guess, merchandise margin improvement relative to 2019 looking out the next few quarters, that would be helpful.

Sure. In terms of the builds of packaway, we used part of packaway to support our plant sales in the fourth quarter.

So yes, the rebuild -- it has rebuilt since the third quarter, and our intention is that it will continue to build to more historical levels. But, we did use that to chase part of the sales increase.

And then, in terms of merchandise margins, again, we’re not providing specific guidance beyond the first quarter. What I’d say, in Q4, merchandise margins were impacted by a couple of things.

One, the favorable buying environment that we spoke about in Q3 carried forward to some extent. But, then, we had a significant negative impact from the higher ocean freight costs, which for us are included in merch margin.

Barbara, I was wondering if you can talk about the availability of inventory, both in quality and quantity, and whether the West Coast port congestion is impacting that availability. And then, for Michael, can you talk about sort of these COVID pressure, the 50 basis points in the period?

How should that diminish over time? Do you expect that to kind of go forward into the second quarter and then kind of diminish in the back half of the year?

Thank you very much.

So, Adrienne, in terms of availability and quality and quantity, we’re still seeing pretty great supply opportunities in the marketplace. What I would say is, the West Coast port congestion, obviously, has slowed down some of receipts coming into the country.

So, the merchants are constantly moving and shaking based off of what’s coming in. In terms of the end state of availability from the disruption of the port, I think at some point, there’ll be a bubble.

I don’t think we’ve seen that bubble yet. But at some point, historically, when things start to self correct, there’ll be a bubble of inventory.

So, that would be an opportunity.

And then, in terms of -- this is Travis. In terms of COVID costs, we’re not providing specific guidance beyond the first quarter.

However, we currently expect COVID costs to be somewhat similar to Q1 throughout the year, given our expectation for continued investments to keep associates and customers safe.

Hey Travis, just a quick question. I know you’re not giving explicit guidance.

But we know the margin guide for 1Q relative to ‘19, understanding that you don’t expect margins to get back to ‘19 levels based on your commentary. Is it fair to say that there should be a -- basically a glide path upward as we move throughout the year, or is there reason to believe that there could be some lumpiness quarter-to-quarter just in that regard?

Any help there would be great.

Yes. You’re right.

As we mentioned, we’re not providing specific guidance. I think, I would sort of come back to the comments that Michael made.

Our profitability is going to be significantly connected to, as you would expect, our sales. And as we’re able to drive higher same-store sales, that should -- we should see improvements in profitability.

I just want to ask you about the down 5 to down 1 comp guidance for Q1 versus Q1 of ‘19. Is the current trend that you’ve seen quarter-to-date in line with that, or are you performing better or worse?

And then, would you say that like things like delayed tax refunds or bad weather in Texas has impacted your February comp? Thank you.

We wouldn’t talk specifically about quarter-to-date trends. That was our process prior to last year when we needed to report related to COVID.

But, I would tell you that the guidance reflects both, the tax refund delays and also what we saw in Texas in February and weather throughout the country.

Barbara, I just want to clarify, because I had in my questions, typically things like port disruptions, while bad, ends up being good for you guys with opportunity. And did you -- that’s what you were referring to when you talk about the bubble that once this all settles out, there will be probably outsized opportunity additional on top of what’s already out there.

Correct, Marni, that’s what you would expect. Although we’re still seeing great supply opportunities out there, because of things, the slides and the moves that are going on, we would expect that at some point, that would back up and that there would be an opportunity.

That’s what history would tell us. So, that’s what I would think would happen.

Makes a lot of sense. And then, just following up on the packaway comment for holiday.

I know Mother’s Day, Father’s Day, events like that, even Easter, you guys have had a long history of packing away or we use the example of polo shirts for Father’s Day. Given the disruptions, do you feel like you’re well set up for these holidays?

I know you’re planning Easter is going to be a little more muted potentially. But, are you set up for gifting from Mother’s Day and Father’s Day with what you have on order and with packaways?

Yes. I feel comfortable with that.

Yes.

Can you talk a little bit about how you’re thinking about use of cash? Good to see the dividend get reinstated.

And I’m just wondering if there’s any markers that you’re looking for from a revenue perspective or profitability before you might think about resuming buybacks? Thanks.

Hi. On shareholder returns, our preference has long been a consistent and measured approach to returning excess cash to shareholders.

The dividend decision, it made sense for us to restart the dividend, first, as it requires a lower cash outlay, especially given the uncertain environment. I’d say, we remain very committed to returning excess cash to shareholders.

And we’ll continue to assess additional shareholder payout actions once we have more sustained visibility on the business.

I wanted to ask a bit about the category performance. Obviously, you called out the strength in home.

Wondering if you’re seeing any green shoots in apparel? And if so, how you’re feeling about your ability to chase into that category, if and when we get the customer having some more appetite for the category?

Sure. The performance in home has been very broad-based.

I mean, home is just taking -- in total, has taken a lift. And home in the fourth quarter, in particular, has a lot of gift-giving businesses.

So that was a big part of the performance also. In terms of seeing life in some parts of apparel, I mean, I think what we saw in the fourth quarter is the continuation of casual being very strong, whether it’s activewear or casual just type products, whether it’s denim or shirts.

And I think the other businesses, we’re watching them closely to see if they start to come to life. What I’d say is that Q2 was traditionally a -- Q2 is traditionally a better apparel quarter than Q1, and we’re watching it.

And then, the merchants will make the shift, and we’ll chase it. A lot of those classifications of business have availability.

And so, we’re watching every week to see where the customer is going, and we’ll make the shift just the way we made the shift the last time into more money into home and casual and all the businesses on the way into the fourth quarter.

Can you elaborate a little bit on the SG&A puts and takes of how you’re thinking of it for 2021? Anything on expenses, particularly in occupancy, that would be a benefit?

And lastly, on dd’s, do they get more of a benefit from stimulus than you’re seeing in Ross? And if so, how are you seeing the difference when you have seen stimulus?

Thank you.

Yes. Hi, Dana.

In terms of specific details for 2021, I really wouldn’t get into the specifics beyond the level of detail that we’ve provided, other than to say, again, we think the significant cost pressures that we’re seeing in Q1 around lower average sales per store, higher supply chain costs, higher wages, which, to some extent, will impact stores, particularly compared to 2019 and in COVID-related expenses, which impacts both SG&A and cost of sales, those will continue.

And Dana, on the dd’s customer, I think history would say, whether it’s tax refunds or stimulus, we -- the dd’s customer is more sensitive to stimulus payments and frankly tax refunds. So, we would expect to see a more immediate impact in the dd’s business.

Just curious on your confidence in the ability to rebuild inventory as we go into the back half of the year. Are your key vendors, particularly in apparel, going to have enough inventory to service you to comp off of 2019 levels?

Well, we feel confident based off our plan that we would be able to rebuild our inventory in apparel. Part of that will come from chase.

Part of it will come from packaway. Part of it will come from goods that we might buy in advance of the season.

So, it will be a combination of all three things. And in terms of the market having supply, I think, most vendors will have some supply.

I think some vendors are bringing in supply earlier. So, I think it will be a mix, based on who the vendor structure is.

But I feel confident that we can get back into the inventory position we need to get into.

Thanks for taking my question. It’s on COVID-related costs, which my understanding, Michael, is that you expect Q1’s level to continue throughout the year.

How would that compare to your total COVID-related spend in 2020?

Yes. This is Travis.

If it plays out exactly that way, and again, we don’t know if it exactly will, that would be a bit lower than what we incurred in 2020.

And then, just housekeeping. You mentioned timing and incentive comp, which pushed your Q4 SG&A expense higher.

Can you be more specific on how much pressure that was?

Yes. I wouldn’t specifically quantify it, but just a little bit more color on that.

Again, the timing of incentives related to management incentive costs, overall, management incentive costs for the year were down, which you’d expect given our performance. But, they were more heavily weighted to the back half, given the timing of when we finalized our incentive comp plans for the year.

Just two questions from me. The first one is when you look at average inventories in the stores down 16%, is there a wide variation?

I mean, in terms of when you think about the stores in California, Texas, Florida, how you’re inventorying those stores versus the other stores? And the second question is, just wondering if you had any change in your long-term store potential, either the Ross Stores or dd’s, given continued bankruptcies and store closures throughout the industry?

Thanks.

Bob, on inventory, given the ongoing uncertainty, we had planned inventory down, fairly broad-based across the chain. Of course, we pay attention to churns by region and regions that were underperforming, we would have less inventory there to maximize profitability.

And then, on store potential, the real estate availability is very good, and it’s possible that the number could grow, given that availability. However, at this time, we continue to believe 3,000 stores is the appropriate long-term growth potential for the Company, and that includes 2,400 Ross and 600 dd’s.

I wanted to dig into CapEx a bit. I know, in part, you said you’re investing in the distribution center.

I’m just wondering if, costs related to that, the expenses are expected to hit in 2021 and are included in your outlook. And secondly, I’m wondering if you could talk about some of the projects -- the key projects that you’ve got that were deferred in 2020 that you’re focusing on now.

Thanks a lot.

Yes. I wouldn’t go into specific details on the project, but I can give you a little bit more color on capital expenditure plans.

As I mentioned, we expect to spend around $700 million this year. Around half of that, we would expect to spend on our distribution centers and supply chain projects in general.

About 20% of that would be for maintenance and remodels of existing stores, about 15% for new stores and then the balance in IT and other. In regards to DC costs impact on the P&L this year, at this point, we’re expecting the new distribution center to open sometime in early 2022.

And so, those costs would hit the P&L once the DC opens, so they wouldn’t impact this year.

Roxanne, on the deferral of capital, given our goal of improving liquidity last year, we had a lot of maintenance type projects that we deferred into this year. So, that capital forecast for this year, whether it’s store maintenance, projects, things of that nature, we’re catching up in this year’s plan.

Barbara, maybe to think about this a slightly different way or more on the positive side. So, you’re brick-and-mortar-only retailer, you’re guiding to negative low to mid-single-digit comp in the middle of the pandemic.

I guess, how do you view the off-price opportunity to take market share in apparel exiting the pandemic? And anything that you’ve seen that makes you question either the value or the convenience component of Ross going forward?

Sure. Off-price taking market share in apparel as we move forward, yes, when you think about all the store closures that have happened out there and our continued growth, I think that we have the ability to gain share.

Let me start with that. That will build and grow over time.

Based off of our large vendor base and our large merchant team, we should be able to drive sales and go forward and offer assortments that are perhaps broader than other businesses and other types of models. So, I do feel comfortable that when apparel gets back on track, that we will move in that direction, and that off-price has an opportunity in grand total to gain share, whether it’s -- quite frankly, whether it’s in apparel or whether it’s in home or other products.

In terms of value and -- our value and convenience and how we rank on value and convenience, we know from customer surveys that value is one of the things that our customer really gives us high marks on. It’s a very competitive market, as you know.

And the merchants are constantly out there shopping and trying to get the best deal and really understanding what’s going on around them. But most importantly, that’s what the customer tells us, that she gives us, I would say, good grades on.

And that is a focus, and that is the main focus of us every day. That is our mission is to deliver the best branded bargains possible.

So, in value, I would say that I would give us high scores, and convenience, again, getting data back from the customers based off of where our stores are located and how easy it is for the customer to shop. And certainly in our key markets where we have a lot of stores, you could be on one side of a road and go to a Ross and look across the highway and see another Ross on the way on the other way.

So, whether I’m going to or from work, I can go to a Ross Stores. So, I think those are two things.

We know the customer values. Those are two things that as a company we get behind and really protect because that is an important part of us being able to pick up market share as we go forward.

And as we know with all the store closures, there’s a lot of potential market share to be had. So, that is a company focus.

I guess, I’m trying to think of -- I guess, two quick ones, if you could. I’m trying to think a little bit about how you built the range of same-store sales that you looked at for the first quarter from the negative 5 to negative 1.

And just maybe the different scenarios, what you think it takes to get to the negative 1. And I guess, it’s reasonable -- it seems to me like it’s reasonable to assume, based on your comment for sequential progress that that scenario turns positive in the second quarter.

It might be a little earlier for you to endorse that, but just how you thought about it? And then, on SG&A, I was trying to look at it a little bit of a different way that on a per-foot basis, it looks like it grew about 11% in the fourth quarter.

I know there was some timing that you guys ran over on the incentive comp. But Michael, it sounds like the sales deleverage is the biggest input for that.

And I know you won’t know that until you know it, but maybe you could just help us think about how much we should back up on a per-foot basis as far as we think about what kind of cost inflation rolls forward, at least the first half of the year, if you have any visibility there.

On the comp trend, I would just say, we did a minus 6 in the fourth quarter, and that included, as we mentioned a number of times here that California had stay-at-home orders and restrictions. And with the cases improving the potential for increase in vaccinations, the first quarter really just represents a sequential improvement over the fourth quarter.

And on G&A cost, again, it’s really hard to sort of quantizing and answer your question in an easy, concise way. But of the pressures that we talked about for the year, obviously, higher wages, relative to 2019, will certainly impact G&A costs.

COVID will certainly impact G&A costs. That will probably -- I would expect more likely to be continually -- continue to be a little bit more weighted towards G&A going forward.

And so, those are some of the pressures, but I couldn’t give you a specific inflation factor for your model.

Thank you for joining us today and for your interest in Ross Stores.