Raj Mehan - James P. Hackett - Chief Executive Officer, President, Director and Member of Executive Committee David C.

Sylvester - Chief Financial Officer and Senior Vice President Mark T. Mossing - Chief Accounting Officer and Corporate Controller Terry Lenhardt - Unknown Executive -

Matthew S. McCall - BB&T Capital Markets, Research Division Chad Bolen Todd A.

Schwartzman - Sidoti & Company, LLC

Thank you, Ally. Good morning, everyone.

Thank you for joining us for the recap of our fourth quarter and fiscal year 2012 financial results. Here with me today are Jim Hackett, our President and Chief Executive Officer; Dave Sylvester, our Senior Vice President and Chief Financial Officer; Mark Mossing, Corporate Controller and Chief Accounting Officer; and Terry Lenhardt, Vice President Finance for the Americas and EMEA segments.

Our fourth quarter earnings release, which crossed the wires yesterday, is accessible on our website. This conference call is being webcast, and presentation slides that accompany this webcast are available on ir.steelcase.com.

The replay of this call will also be posted to the site later today. In addition to our prepared remarks, we'll respond to questions from investors and analysts.

Our discussion today will include references to non-GAAP financial measures. These measures are presented because management uses this information to monitor and evaluate financial results and trends.

Therefore, management believes this information is also useful for investors. Reconciliations to the most comparable GAAP measures are included in this earnings release and webcast slides.

At this time, we're incorporating by reference into this conference call and the subsequent transcript text of our Safe Harbor statement included in yesterday's release. Certain statements made within the release and during this conference call constitute forward-looking statements.

There are risks associated with the use of this information for investment decision-making purposes. For more details on these risks, please refer to yesterday's release and Form 8-K, the company's 10-K for the year ended February 25, 2011, and our other filings with the Securities and Exchange Commission.

This webcast is a copyrighted production of Steelcase Inc. And with those formalities out of the way, I'll turn the call over to our President and CEO, Jim Hackett.

Thank you, Raj, and good morning, everyone. It's been exactly one week since our company officially turned 100 years old.

And it has been an honor and privilege to celebrate with our employees around the world. Now more on my thoughts about the anniversary at the end of these comments.

But first, I want to talk about the results for this quarter. And I can't help but point out the irony that we're stepping back from our 100-year history of being in business to focus on the last 90 days.

The management team has worked extremely hard at rebuilding our business in recent years, and I want to confirm with this report that we are about building long-term value. This quarter brings us to the close of a fiscal year in which our net income more than doubled.

And overall, we're pleased with the continued momentum in our top line this quarter, particularly the 13% organic revenue growth in the Americas. We are outperforming the industry right now in that same region.

Now elsewhere, we saw a modest growth in EMEA with positive results in some countries and declines in others. This resulted in 4% organic growth.

Asia Pacific, it continues to grow nicely. In fact, I just returned last week from employee meetings in various locations in Asia.

This area of the world plans on setting and hitting some aggressive targets in the coming year. So today, I want to relate that we are very positive about the sales side.

It is true that I would have liked to see more of that revenue fall to the bottom line this quarter. And I'd be having serious discussions with the leaders about this if I thought this was a systemic problem.

But I think it's largely a matter of timing of orders, which came in later in the quarter that were entered but not shipped and some unusual factors such as inventory and warranty reserve adjustments. And because our execution has been solid lately, I'm sure you expected the same thing.

Now we're very aware with this call that our operational performance did not meet expectations of this quarter. But let me call out 2 areas that contributed to the missed targets in the specific quarter and try and create an awareness that longer term there are areas of confidence and optimism.

First, we believe we would begin to realize net savings in the fourth quarter from our most recent manufacturing consolidations. They're well on their way, and we are seeing benefits.

It's just that they are being offset right now by other transition costs. And the decision to have parallel capacity during this period is at the core of these additional costs.

Dave will add much more detail to this in the discussion in a few minutes. But my insight for you is one of the things we've learned that is if we go too fast in these moves, we will run the risk of greater customer disruption.

So we worked hard with that parallel structure to avoid that pitfall. We do expect net savings to begin in the first quarter as we complete the transition of our seating production.

The second timing issue is that we sped up the pace of our investment in new products and services compared to what we originally planned. We actually started talking to you about this last quarter.

We're confident that we have great examples of turning this research and insight into innovation across all the brands. And we now have the data that shows recent market share improving with Steelcase growing its share.

And it was my decision that we're going to build on that momentum and move into the execution phase on a number of our new projects. We have more to say about what those are and the additions to our portfolio later in the calendar year.

And we'll begin to preview some of the new products at some of our sessions later in the fall. There are several other signs of continued momentum in our business.

Customer visits at Grand Rapids and the mock-up activity are good indicators, and they were up by double digits compared to the same period last year. With the exception of the federal government, we saw growth across all our vertical markets.

And we're strong in education where we've got a bunch of new products that are resonating with our customers. Many of the visits are about customers coming to discuss major projects, which is new in the last decade and to explore our thinking around the future of their work patterns.

We believe our reputation for research-driven insights also helped us earn other notoriety. For example, we just learned we got national recognition in Fortune's Most Admired Company list and in addition to that, overall brand recognition during the fiscal year of 2012.

Steelcase has been honored for technology innovation, employee development and special product design. And in this quarter's report, there are additional financial signs of momentum.

You read in our earnings release that Steelcase's Board of Directors voted to increase the quarterly dividend by 50%, and I see this as a vote of confidence from them based on our future plans. As today, we're returning increased value to shareholders.

Our employees as well will also be sharing in our success as we announce to them the current year bonus and funding of their retirement plans later today. Steelcase.

Well, it's a member of a very small group, companies that have survived Great Depressions, global wars and numerous recessions to reach their centennial. I've been saying in a number of my visits around the world to stay ahead of the market, to be ever more relevant for 10 decades, you have to do more than just survive.

You have to thrive as a business. I suggested to our employees this year that it's not just companies that last for 100 years though, it's ideas.

And today, our customers turn to Steelcase not just because of what we make but often they tell us, it's because of what we know. We make furniture, but we are in the human insights business.

As a CEO of this company, it's my job to harness what we can become, and it's also my job to keep us focused on the future. So as we close this fiscal year and begin the second Steelcase century, we know what we do in the future will always be influenced and informed by what we've been successful in doing in the past.

So thank you for your continued interest in our company. And now, I ask Dave Sylvester to take you through the quarter's financial results.

Dave?

Thank you, Jim. I will start with a few high-level comments about the fourth quarter results and balance sheet, provide some additional color commentary around our order patterns and outlook for the first quarter of fiscal 2013.

And then, we'll move to your questions. Again, as Jim mentioned, there are many things to understand as it relates to the results in the fourth quarter.

But when you sift through the complexity, there are 4 important takeaways: First, we continue to gain market share in the Americas. In fact, our order growth in the U.S.

has outpaced industry averages for 10 of the last 11 months reported by BIFMA through January. And we believe our February orders will also exceed industry averages once reported as they were exceptionally strong.

Second, EMEA remains in a mixed state with some countries reporting growth and others reporting declines. But in total, the top line remains relatively flat and plans to improve the profitability of this segment have been initiated.

Third, the North America plant consolidation moves are progressing with estimated savings approximating $3 million in the fourth quarter. However, startup and other related costs, which are not being recorded as restructuring costs, were higher than we expected and more than offset the savings.

We expect net savings beginning in the first quarter of fiscal 2013. And fourth, we ramped up our investments in product development and other growth initiatives in the fourth quarter in order to accelerate their progress and sustain our momentum in the market.

We continue to gain confidence in their future potential, and it's now set a course for introducing some of the new products at our Americas Dealer Conference this fall, which by the way is also the same timing of an Analyst Day Raj is in the process of planning. Now the details, and I'll start with revenue.

As I mentioned, demand patterns in the Americas remained strong, resulting in organic revenue growth of 13%. And within EMEA, demand patterns remained mixed, resulting in organic revenue growth of 4%.

Asia continues to perform very well, continuing its string of several quarters in a row with double-digit year-over-year revenue growth. In total, our revenue was in line with the outlook we communicated last quarter.

However, there are a few important factors that impacted our fourth quarter results: First, order patterns in the Americas softened more than anticipated in late December through early January, but rebounded significantly during the second half of the quarter. In addition, we saw an increase in the time between order and requested delivery dates.

These 2 factors caused us to fall short of our revenue expectations in the Americas, but at the same time helped to build a very strong backlog going into the first quarter of fiscal 2013. In addition, our revenue in the fourth quarter, similar to the third quarter, reflected a higher mix of project business from some of our largest corporate customers.

Two projects in particular are quite large and started shipping in the fourth quarter and will continue to ship for the next 2 quarters. Related gross margins in the quarter were lower than we expect across the entire projects due to the initial mix of products shipped.

Second, EMEA revenue was higher than expected as we shipped several projects late in February, which were initially forecasted for the first quarter of next fiscal year. This sales pull-forward helped to offset the Americas' shortfall in the fourth quarter.

However, it weakens our first quarter outlook for EMEA, which will somewhat dampen the strength we expect in the Americas. Third, PolyVision revenue continues to be negatively impacted by education funding reductions from state and local government.

However, we continue to believe that our performance is better than industry averages. And we did experience order growth in the first 2 months of the quarter, which may represent an early sign that we are nearing the bottom of this trend.

As it relates to earnings, in total, our fourth quarter results were also in line with the outlook we communicated last quarter. However, nonoperating items exceeded our expectations, and operating results were lower than our expectations.

The nonoperating items included favorable COLI income relative to our $1.5 million forecast and a favorable effective tax rate. For variable life COLI, we have since reduced our investment allocation in equities.

And therefore, we expect less volatility in future COLI results. We are now targeting closer to $700,000 per quarter for variable life COLI income, compared to the $1.5 million expectation we have communicated on previous calls.

As a result, we now expect recurring nonoperating items, including interest expense, investment income and other income and expenses, to net out in total to approximately $2 million to $3 million of expense per quarter going forward. Our effective tax rate in the fourth quarter reflected several discrete items and other year-end adjustments, which had the effect of lowering our effective tax rate to 28% compared to a more normalized rate of approximately 35%.

As it relates to our operating results, adjusted operating income was lower than our expectations across the board due to the following: As I mentioned, revenue was lower in the Americas than we expected, offset in part by higher-than-expected project business in EMEA. This revenue trade-off was not dollar for dollar, and the margins on the business in EMEA were lower than the business we forecasted in the Americas.

Additionally, PolyVision revenue was lower than expected, resulting in a larger seasonal loss than was forecasted. As it relates to manufacturing costs, several factors contributed to the lower-than-expected gross margins, including year-end inventory adjustments totaling $2 million and increases in our EMEA warranty reserves to consistently account for warranty labor totaling $1.5 million.

In addition, we incurred net costs related to our North American manufacturing consolidation versus net savings assumed in our forecast. And manufacturing overhead was a few million dollars higher than expected, mostly due to reductions in capitalized overhead associated with the reduction in finished goods inventory, plus some unplanned maintenance in our factories.

Relative to our overall fixed cost structure in manufacturing, rest assured that we continue to scrutinize every expense item and remain focused on continuous improvement. Lastly, operating expenses exceeded the forecast contemplated in our outlook, as we accelerated various product development efforts and other initiatives for the reasons previously mentioned.

These factors were somewhat dampened in that they resulted in lower-than-expected variable compensation expense for the quarter. Compared to the prior year, adjusted operating income declined $3.7 million.

You will recall the prior year included a gain of $13 million associated with the IDEO ownership transition and an asset impairment charge of $4 million. The year-over-year comparison was also impacted by a higher mix of project business from some of our largest corporate customers, which resulted in a lower-than-normal contribution margin on the organic revenue growth in the quarter, increased spending on product development and other initiatives and some of the other factors previously mentioned, including reserve adjustments as well as the impact of plant consolidations.

As it relates to commodity costs, inflation and benefits from recent price adjustments, we were again able to offset the year-over-year inflation with improved pricing in the fourth quarter, marking the second consecutive quarter we were able to do so after 5 quarters of the opposite effect. Sequentially, fourth quarter revenue declined by $22 million or approximately 3% on an organic basis.

And adjusted operating income also decreased sequentially by $19 million. The seasonal decline in revenue contributed to the sequential decline in adjusted operating income, as well as many of the same factors impacting the year-over-year comparison.

Restructuring costs in the quarter were better than our expectations due largely to a gain associated with the sale of a facility in EMEA, which we exited earlier in the year. Regarding the timing of remaining restructuring costs and related benefits applicable to the North America consolidation plans, we continue to estimate total restructuring costs will approximate $40 million.

And we expect the remaining restructuring costs of approximately $8 million to be incurred over the next 4 quarters. We continue to estimate annualized savings of approximately $30 million to $35 million once these actions are completed and new supply chains have been localized.

We have intentionally slowed down the production moves given the high level of demand we have been experiencing. The consequence, however, is that we are incurring higher levels of redundant costs as we start up operations in Mexico, prepare other receiving plants for production moves and cautiously move our assembly lines.

Benefits realized to date have been largely offset by additional freight costs linked to existing supply chains, startup costs in Mexico and redundant manufacturing costs during the production transition period. Net benefits should begin to show up in our results starting in the first quarter and build thereafter through the end of fiscal 2013 and into early fiscal 2014.

Moving to the balance sheet and cash flow. We generated $54 million of cash from operations during the fourth quarter.

And capital expenditures totaled $16 million, including $3 million of deposit payments related to upgrading certain manufacturing equipment and $1 million related to our campus consolidation in Western Michigan. Capital expenditures for fiscal 2012 totaled $65 million, including aircraft replacement payments of $21 million and campus consolidation costs of $6 million.

For fiscal 2013, we expect capital expenditures to remain at a relatively high level, potentially reaching a range of $75 million to $85 million. As I said last quarter, we have invested little beyond pure maintenance in our manufacturing processes over the last 3 years, and we see opportunities to strengthen our agility, drive efficiencies and quality improvements and bring new technologies and applications to our industry.

Plus, we plan to finalize our campus consolidation in Western Michigan over the next fiscal year. And we have ramped up our product development efforts globally, as we see opportunities to exploit our insights and continue our momentum with our global customer base.

We expect to offset some of the cash impact of these incremental investments with various property sales linked to our previous manufacturing consolidation activities and the sale of the aircraft we recently replaced, but the amounts and timing of these proceeds are not certain. We returned approximately $15 million to shareholders in the fourth quarter, $6.7 million through repurchasing a total of 971,000 shares and $7.88 million from the payment of our quarterly cash dividend of $0.06 per share.

The repurchases during the quarter were made pursuant to a stock repurchase agreement, which expired a few days ago. Under this agreement, we repurchased approximately 1.5 million shares over the last 5 months at an aggregate cost of approximately $10.3 million.

For the full fiscal year, we returned approximately $80 million to shareholders, $48 million through repurchasing a total of 5.8 million shares and $32 million from the payment of our quarterly cash dividend, which the Board of Directors increased to $0.09 per share for the first quarter of fiscal 2013. As it relates to order patterns, I will start with the Americas, where we experienced year-over-year order growth in the fourth quarter of approximately 19% or 13% adjusted for the estimated pull-forward effect from a November 2010 price adjustment.

Within the quarter, orders varied from their typical pattern in that they softened more than usual toward the end of December though still growing for the month and then rebounded sooner and stronger than usual, suggesting the seasonal rebound may have come early this year. In fact, February was one of our strongest months of the fiscal year in terms of year-over-year order growth, which drove nearly a 30% increase in quarter end backlog compared to the prior year.

Through the first 3 weeks of March, orders in the Americas have remained steady, but year-over-year growth rates have been modest against an exceptionally strong first 3 weeks of March in the prior year. Order growth rates in the Americas were the strongest in project business.

While orders from our marketing programs targeted towards small to midsized companies and orders from day-to-day or continuing business approximated low- to mid-single digits adjusted for the prior year pull-forward effect previously mentioned. In addition, the mix of both project and continuing business remains more heavily weighted towards some of our largest corporate customers, including 2 particularly large projects, which positively impacted our fourth quarter order growth rate by a few percentage points.

Vertical market order growth rates in the Americas were the strongest in the energy, education, insurance, state and local government and bioscience sectors. The healthcare and information technology sectors also grew orders at double-digit rates, but at lower rates than the overall average.

Federal government was the only one of our tracked vertical markets to post a year-over-year decline. Within our product categories and brands, order growth rates in the Americas were fairly broad based with notable strength in wood, Coalesse, Details and architectural solutions.

And across our geographic regions, fourth quarter orders were strongest in Latin America, New York and the Central and Western regions of the U.S. Switching to EMEA.

Order patterns in constant currency continued to reflect a mixed bag, declining modestly in total compared to a strong prior year. Orders in eastern, central and southern parts of Europe, Middle East and Africa, or REMEA as a group, grew the most in the quarter, followed by low single-digit growth in France and Northern Europe.

Orders in Germany declined at a high single-digit percentage rate compared to the prior year. That leaves Spain, which remains in a deep recession but also faced a tough prior year comparison again this quarter, as the prior year included orders from a large project win.

Within the Other category, Asia Pacific grew orders significantly again in the fourth quarter and approximated breakeven operating income, as their results were negatively impacted as in prior years by shutdowns surrounding Chinese New Year. Exceptional growth in revenue and benefits of post-merger integration activities continued to fund our ongoing strategic investments in this region.

PolyVision recorded an operating loss in the fourth quarter as this time of year is a seasonally slower period of time for classroom modifications, and their domestic revenue continues to be negatively impacted by funding cuts imposed by state and local governments as well as competitive pricing pressures. However, we are hopeful that the order growth in December and January is a confirmation that the worst of the state and local government cutbacks is behind us.

Turning to our first quarter outlook. After taking into consideration the strong beginning backlog in the Americas as well as the broader economic uncertainty especially in Europe, we expect to report revenue between $665 million and $690 million, which includes a full quarter of revenue from the dealer acquisition completed in May of last year.

This compares to $639 million in the first quarter of fiscal 2012, which included $4 million of revenue from the small PolyVision divestiture completed during the second quarter of fiscal 2012. Currencies options included in our revenue estimate represent an $11 million negative effect on the year-over-year comparison and a $3 million positive effect on a sequential quarter comparison.

After giving effect to these items, we estimate organic revenue growth in the first quarter will approximate 5% to 9% compared to the prior year. Sequentially, the first quarter revenue estimate translates to a seasonal change in organic revenue of down 4% to flat, which approximates normal seasonality.

We expect the mix of business from some of our largest corporate customers in the Americas to remain relatively high and thus, continue to impact our gross margin and operating income in the first quarter. And we expect to continue investing in product development and other initiatives, albeit at a lower level of spending compared to the fourth quarter.

Lastly, we expect savings to begin offsetting startup and other related costs associated with our North America plant consolidations. With respect to commodity costs, our earnings estimate contemplates modest sequential inflation compared to the fourth quarter.

However, compared to the prior year, commodity cost inflation in the first quarter is expected to approximate $6 million. As it relates to pricing, we are not anticipating significant sequential improvements and yield from previous pricing actions.

However, our earnings estimate assumes year-over-year price yield will more than offset year-over-year inflation. As a result of these factors, we expect to report first quarter earnings within a range of $0.08 to $0.12 per share, including net restructuring cost of approximately $0.02 per share associated with the manufacturing consolidations in North America.

For the full fiscal year, we believe the U.S. contract office furniture industry will reflect modest growth, and we are continuing to target growth rates in excess of industry averages.

In addition, we expect to expand our adjusted operating margin again in fiscal 2013. By how much will be a function of volume, business mix, the pace of inflation, the successful completion of our manufacturing consolidation in North America and the level of investments in future growth ideas.

It's this last item I want to spend a few minutes talking more about. Since the bottom of the last recession, we have been targeting a contribution margin or operating leverage, an organic revenue growth of approximately 30%, which contemplated relatively flat fixed costs and the stable inflationary environment, which was obviously not the case over the last 2 years.

This target was enabled by the fact that we stayed invested in a variety of growth initiatives at the worst of the recession and therefore, planned less business as we emerged from the downturn. Staying invested as we did was the key reason we were able to achieve organic revenue growth of nearly $600 million over the last 2 years and gained U.S.

market share in fiscal 2012. We are well positioned now to continue our strategic investment in our business, to sustain our momentum in the market and to support future revenue growth.

In our webcast slides, we included a fiscal 2012 roll forward of operating expenses compared to the prior year, which highlights changes due to acquisitions and divestitures, foreign currency translation effects, unusual items like the IDEO gain last year, variable compensation expenses and other items. In this roll forward, you will note an All Other column totaling $20 million and the description which highlights some of the drivers of this amount.

You can think of this amount as the level of costs, which were layered back into the business during fiscal 2012, largely in the second half of the year and anticipate a similar to somewhat higher amount for fiscal 2013. The payback for these investments will come from our ability to sustain momentum with our growing global customer base and to continue growing faster-than-average industry growth rates.

We plan to unveil a few of our product development efforts later this fall at our Americas Dealer Conference and expect to begin shipping these products to customers in fiscal 2014. We are working out other ideas as well but for now, we plan to keep those initiatives closer to the vest.

Despite some of the noise in the current quarter's results, the business is in great shape. And we are positioned the best we have been in a long time to take advantage of opportunities around the world.

From there, we will turn it over for questions.

I'm going to try to be as brief because this has, I guess, multiple parts but -- so part of the story here is that, for us at least, the bridge into FY '13 numbers and understanding you haven't given outlook there, and a lot of this depends on the top line. But it sounds like you're going to start to see some -- when you saw the price cost environment kind of offset one another in Q4, right?

That was -- and can you give us an idea of what that picture looks like for FY '12? And then, on the net restructuring benefits, it sounds like you're going to start to see some benefit in Q1.

I know the initial view was 30 -- or still $30 million to $35 million. How much net of disruption do you expect to see in FY '12?

Okay. I'll cover price cost first and then go to the restructuring benefits.

On the price cost, there's a lot of moving variables on this, right? So it is very difficult to predict.

However, if you assume inflation will be relatively modest or that the inflation can be offset -- incremental inflation relative to today will be offset by pricing actions that we announced, I think, and go effective in the middle of April, a modest price increase. If you assume that, that stuff is okay -- meaning, that inflation doesn't spike, I would imagine that year-over-year comparisons will reflect improvement.

Because last year in the first half of the year, inflation exceeded our pricing benefits. And we would expect that trend to reverse.

On the -- and then, it gets smaller at the back half of the year. Because remember in the third quarter, we said that pricing offset inflation for the first time in several quarters, and then we said again in the fourth quarter that pricing was higher than year-over-year inflation.

So we have the first half of last year to overcome in a year-over-year comparison, and that should provide a bridge from FY '12 to FY '13 -- a benefit, a bridge benefit, using your words, from '12 to '13. On the...

Dave, I'm sorry to interrupt you. But what's -- can you remind us of what that impact was price net of cost?

Yes, right. I have a recollection that last year's total inflation -- year-over-year inflation was in the neighborhood of $40 million, maybe a little bit south of that.

And our pricing benefits were certainly south of inflation in the first half of the year and began to neutralize the effect in the second half of the year. So what we would hope for is that a year from now when we're doing a year-over-year comparison, that we would not only offset the inflation, but that we would have margin on the inflation.

So if last year, we did something like $40 million of inflation, again very roughly, and we had something like $40 million very roughly of incremental price yield, probably less than that in both cases, you would expect -- if you're going to achieve margin on the inflation, you would expect pricing year-over-year to be closer to an incremental $20 million, right? Because then you'd have $60 million over $40 million, and you'll be getting margin on your inflation.

That -- again, that assumes stable pricing environment. That assumes that inflation remains covered by the incremental price increase that we announced that goes into effect in April.

So there's no guarantee in that math. But if you make some assumptions, you can get to a bridge of around $20 million.

Okay. And then on the restructuring benefit?

On the restructuring benefits, this one -- so what I said in the scripted comments is that we had savings in the fourth quarter of 3 and cost of 4. So we were net negative one.

We anticipate that flipping to net positive, albeit at a small amount in Q1. We're building from there.

The way it's going to build is I believe from the manufacturing guys, we believe that the costs are going to be -- are going to stay at the $4 million range for at least another quarter, maybe 2, and then start to decline. And we believe savings will improve incrementally over the next 4 quarters.

What that nets out to be remains to be seen. But in very rough strokes, Matt, I mean, I certainly would hope that it would be better than, say, 1, 2, 3, 4 in the next 4 quarters.

But I'm not sure that I would model 2, 4, 6, 8 either.

And that's the net number?

Yes, that's the net number. And that's really all I can give you on the benefits of the restructuring.

Again, what we're dealing with is moving production lines and closing factories while demand level is very high. And so we're being very cautious, which unfortunately -- fortunate to our customers, it's not disrupting them; unfortunate to our P&L is we're incurring higher levels of disruption for a longer period of time.

Yes, okay. And the follow-on, it sounds like the incremental spend -- I think, you said -- the chart said $19.9 million year-over-year.

It sounds like it's going to be at or slightly above that. As we look at the growth projection -- and I found it interesting that you said the industry is going to be up.

I think the projections are that the industry is going to be slightly down, so maybe address that first and then if you're up a little bit more than that. When we were talking about the growth that's going to essentially -- what kind of growth you need to assume to offset that?

What kind of incremental margins you would bake in? In the past, you talked about, I think, initially 40 off the bottom then more like a 30.

Is it still in the 30 that we should talk about, or is it something slightly less than that?

Okay. You have a bunch of questions in there.

Let me see if I remember them all. The first one is around our view on the industry.

I acknowledge that the business out there have a slight decline, and I said we think it's going to grow slightly. There's 2 things to keep in mind: One is both my number and business number are estimates.

And the other thing is that we are talking about a fiscal year basis, and they're talking about a calendar year basis. So that's about all I can say.

But we think based on what we can see -- and it's still a little fuzzy, but based on what we can see, we think that the industry will grow. We could be wrong in that, but that's what we think.

So -- and your next question was about related incremental margins and what to expect for next year. So what I referenced was that the waterfall chart in our webcast slide, it shows a $20 million increase in other expenses.

And I said that you could expect that, that bar, a year from now, to look like $20 million or somewhat higher. So I know you have to decide what that means.

But for math purposes, if you use the $20 million and you assume a 30% contribution margin, you'd expect between $60 million and $70 million of revenue, right, to offset it. So differently, if we add $65 million of revenue growth at a 30% contribution margin, it would generate $20 million of operating income by itself.

But if you assume $20 million of incremental investment, then you'd have a 0 contribution margin. So that's the math.

Now the only other point I would make on the contribution margin is 30 is what we typically see in our business. A year from now, when we're talking about this year-over-year for 12 months, it could be a little bit lower because the mix of business we're feeling right now has a much higher level of projects in it.

I don't think it's going to go down south of 20, but I could see it being in the mid-20s because of the project mix consequences.

Matt got to a lot of the moving pieces in terms of kind of modeling and looking at the guidance. I just had a couple of others.

I noticed in the slide commentary and in your scripted remarks, you talked about the healthcare vertical being up though at the same time, Nurture was down. Could you just maybe help us give us a little color there and understand that dynamic?

Yes, the Nurture brand is really entirely focused on the off-carpet part of the vertical market. But when we talk about the vertical market in total, it includes everything including the administrative settings.

So what's referenced in our webcast slide is related to the revenue in the quarter. And there, we had growth on the vertical market and a decline on the off-carpet business within Nurture.

Okay. And one of your obviously key competitors talked about weakness in healthcare.

To what do you attribute the growth in that vertical for you guys? Is it a customer mix issue, any additional thoughts there?

I'm not aware of any specific large project or anything like that, that's generating the growth. So I'm tempted to say, although I haven't looked at the specific detail, that it's relatively broad based.

But I think what you're seeing in that vertical market is what you're seeing in all the vertical markets for us is there is a high level of appreciation for our new products, applications and experiences.

Okay. And you told us that customer visits, mock-ups were up double digits year-over-year.

Care to quantify that with any more specificity? Or we're talking up 10, mid-teens, 20 plus?

Well, no, I think that the volume of these trips are large for our company. So in an absolute basis, it's a large number of people, but it's double digit.

As you look at the CapEx budget, $75 million, $85 million, how does -- how much of that is product development, number one? And second part is how do you see that shaking out by product category just kind of back of the envelope?

I'll see if Mark has enough information on the top of his head to give you a sense. I don't we'll be able to give you specifics on the call, but we could maybe talk more detail if you call us back.

But Mark, you want to...

Yes, I think if you look at it, the product development is -- it's called a third for purposes of comparison, then you've got manufacturing IT in the middle. And then this year, as Dave mentioned, we've got the rest of the consolidation here.

So I think you're going to see definitely from the investments, we're putting into product development, that's going to be a big piece of it and maybe even push the higher end of that range I gave you. And then some manufacturing investments, as Dave mentioned, will be in there too.

So in essence, I think, that's the way I'd suggest you think about it. And as Dave suggested, we can touch base offline if you have more questions.

Yes, sticking with just the product category theme and you talked about how you've gained share for a little while now. Where have you made the most strides and which categories in your opinion?

It's Terry Lenhardt. It's been pretty broad based.

If you think about by verticals, the investments we had to diversify ourselves in vertical markets have really helped. We've got a good strong growth in healthcare and higher education as well as our historic verticals have grown.

So we really got a good growth across almost our verticals, now except for government. And it's really been the investment we've had in products during the downturn.

So if you think about media:scape, c:scape, our node chair for classrooms, it all combines, I think, a stronger product portfolio across a broader number of verticals.

And on the backlog, what was the -- just to refresh, what was the year-end backlog consolidated as well as for the Americas region?

We don't give out the absolute number because of -- our business doesn't -- we don't capture backlog for every single one of our businesses, and they're all a little bit different on how it works. But what I referenced was that the Americas backlog was up nearly 30% versus a year ago because of the strength of February orders.

And what about sequentially?

Sequentially, I would imagine it was down. Terry is looking up-to-date as we speak.

It always goes down sequentially. We build up strong backlog going into the fourth quarter, and some of that just bleeds off just from a -- that's our typical seasonal trend.

Right. On the geography, you called out a few places, Latin America, New York, if I heard correctly, both the Central and Western regions of the U.S.

Is that accurate?

Yes.

Yes.

Are -- did any of these regions -- were any of them not skewed by 1 or 2 customers or 1 or 2 large projects?

Yes, well, there is one project that we've mentioned on previous calls that is more in the Midwest. So I think that's in the Central region, but that's really it -- I mean, there is -- that's particularly large.

There -- as we've also said, there has been an increase in project business from some of our largest corporate customers. But this one project in particular would have impacted the Central region.

In fact, it's a good point for me just to remark again. I did this 2 quarters ago when we were facing the question of what looks like low GDP and low interest rate environment.

And the question was, what do you guys think your market's going to be like. And I observed that for the last decade, decade of 2000s, most of the Western base corporations were expanding in Asia particularly China and India.

We would have discussions with lots of these large accounts, and they would say we're busy, we're just not going to be busy in our core historical markets, we're expanding. Now those Asian markets are self funding in a way that I was remarking back at the last time I brought this up that budgets now were emerging.

I could see in corporations who have a lot of cash to update their kind of home based operations. And you layer on that the fact that Asia and India caused them to suspend, to see the effect of what technology and the demographics of the workforce changing.

And all of a sudden, they wake up and there spaces are out of date. And so I made this suggestion that it'd be hard to see it inside the GDP to understand why our industry was likely to enjoy, I think, some decent wins to help expand business.

And I would report that when you out -- when you're trying to figure out how sustainable the demand is and you wonder if -- like in our case, we didn't have as much government business that affected the year-over-year, there's not a segment that's now said, "Okay, we're all done." And we don't see the rest of the year being -- having improvements.

So I'm still very bullish on that. You'd say, what's the one caveat?

Well, the one caveat is that businesses today have to be really agile based on unintended events. So if something happens in the Middle East with oil or something like that being -- we are all reacting.

But if you could just step back and say what would cause corporations to want to update their facilities, that description I just gave you is what I have said in many meetings.

Well, the 3 points that I want to emphasize: One is we like meeting expectations, so we've had lots of discussions about why we think the company is in great shape. We've shared that with you, and we need to get back and have a record that you understand in terms of meeting those expectations.

The second thing is our people really had a great year. I mean, when we end this call, we get our folks on the phone, and I need to tell them that they had a really good year.

Year-over-year, the company grew in lots of ways that you've heard, and we're making an impact in the market in new ways as we've also emphasized. And then, the third thing is that, I won't be able to say this again but this is the 100th birthday, and so this is a rare group of people that get to sit on a call where the company's celebrating that.

And we will be through the celebration of that, but it is a moment of great honor for us. And what's amazing to me as I look back, the company's been known publicly since 1998.

And we've also had 3 families that have had a major interest, and there's a lot of stability in kind of the way that Steelcase has emerged over the years. And so I'm really proud of that.

And I just want to thank everyone for their time today.