- CEO
- Jeffrey R. Noordhoek
- Full Time Employees
- 6,739
- Sector
- Financial Services
- Industry
- Financial - Credit Services
- Address
- 121 South 13th Street Lincoln NE United States of America 68508
- IPO Date
- Dec 12, 2003
- Business
- Nelnet, Inc. participates in a diverse array of global businesses, including loan administration, modern communication solutions, education-focused technology and services, and payment facilitation. The Loan Servicing and Systems division offers comprehensive support for educational loans, covering initial conversion, application review, borrower profile updates, client support, payment handling, due diligence protocols, financial reconciliation, and claims processing. This segment additionally delivers specialized software for managing student loans and provides business process outsourcing functions, specifically focusing on advanced contact center operations such as handling inbound inquiries, executing outreach campaigns, driving sales efforts, and engaging with customers across various communication platforms. A significant part of this involves operating as a primary federal student loan servicer for the U.S. Department of Education, managing a substantial portfolio that serves millions of borrowers. Notably, as of April 2024, the company commenced recognizing revenue under a new Unified Servicing and Data Solution contract with the Department of Education, and its Canadian subsidiary is slated to acquire Finastra's Canadian student loan servicing operations by the first quarter of 2026. The Education Technology, Services, and Payment Processing segment provides a broad spectrum of offerings for educational institutions and other organizations. These solutions include financial management systems, proprietary school information software (like RenWeb, accessible through FACTS Management), website creation, efficient admissions tools, and a donation platform known as FACTS Giving. This segment further extends its capabilities to offer customized professional development and coaching, specialized educational instruction, and technological products designed to assist in evaluating both teachers and students. It also manages tuition payment plans and provides essential service and technology for student billing, payment collection, and refund processing, particularly through its Nelnet Campus Commerce business line. Moreover, the company supplies solutions for diverse on-campus payment experiences, including in-person, online, and mobile transactions, alongside extensive payment processing services for credit card and electronic transfers. Its reach extends to faith communities, offering engagement tools, giving management, and learning technologies, as well as an integrated commerce payment platform, comprehensive financial management, and tuition payment plan services, alongside a holistic school management platform for K-12 institutions. In April 2025, Nelnet expanded its higher education presence with the acquisition of Next Gen Web Solutions, enhancing its product offerings to include form building, financial aid exception processing, scholarship management, and work-study administrative assistance. The Communications division, primarily through its significant stake in Allo Communications, offers fiber optic infrastructure to deliver internet, television, and telephone services to both residential and business customers. The Asset Generation and Management segment is tasked with the acquisition, oversight, and ownership of various loan portfolios, consisting predominantly of federally insured student loans from programs such as Stafford, PLUS, and Consolidation loans, in addition to private education and consumer loans. The Nelnet Bank segment operates as a digital-first industrial bank, having received regulatory approval in March 2020. This internet-only financial institution focuses on providing student loan refinancing, offering commercial certificates of deposit, and plans to introduce private student loans and deposit accounts in the future. Nelnet Bank recently collaborated with 8B Education Investments to launch loan programs for African students pursuing studies in North American institutions and introduced a K-12 High-Yield Savings program in partnership with FACTS. Beyond these primary areas, Nelnet also engages in renewable energy investments, including solar development and tax equity financing, and maintains a portfolio of real estate investments. The enterprise was founded in 1978 and maintains its corporate headquarters in Lincoln, Nebraska.