- CEO
- Steven J. A. van Rijswijk
- Full Time Employees
- 60,000
- Sector
- Financial Services
- Industry
- Banks - Diversified
- Address
- Bijlmerdreef 106 Amsterdam Netherlands 1102 CT
- IPO Date
- May 18, 1994
- Business
- ING Groep N.V. is a leading global financial institution headquartered in Amsterdam, the Netherlands, established in 1991 through the merger of Nationale-Nederlanden and NMB Postbank Group. The company operates primarily as a digital-first bank serving retail, corporate, and institutional clients in over 40 countries across Europe, Asia, and the Americas. ING offers a comprehensive range of financial products and services including retail banking with digital current and savings accounts, mortgages, consumer loans, and payment services; wholesale banking featuring corporate lending, trade and commodity finance, cash management, and treasury services; investment management; and sustainable finance solutions. The company emphasizes mobile and online banking platforms to enhance customer experience and operational efficiency.
Recent major developments include ING's strategic acquisition of a 20.3% stake in Dutch private bank Van Lanschot Kempen N.V., completed in 2025 to strengthen its wealth management capabilities. ING has also accelerated its digital transformation by incorporating generative AI chatbots in the Netherlands and Spain, improving automation to handle over 77% of customer journeys without manual intervention, and achieving a ~3% improvement in employee efficiency relative to customer balances. The group continues to expand its sustainable finance offerings, with significant growth in sustainable lending volumes and innovative mortgage products promoting energy-efficient home renovations. ING has maintained a strong capital position with a CET1 ratio around 14.8% in late 2024, supporting disciplined growth while investing in technology and compliance enhancements following previous regulatory settlements. Strategic partnerships with global technology firms like Microsoft, Google Cloud, and Amazon Web Services underpin ING’s data analytics, AI, and digital infrastructure capabilities.
ING operates with a focus on customer segments ranging from individuals and small businesses to large corporates and financial institutions, leveraging a robust bancassurance heritage. Its business segments include retail banking, wholesale banking, direct banking, and investor services. The company’s geographic footprint is concentrated in the Benelux region, Germany, Poland, Spain, and Turkey, with ongoing expansion in sustainable and digital finance markets. ING’s financial performance remained strong in 2024, with total income reaching approximately €17.1 billion in the first three quarters and a projected net profit of around €7.1 billion for the full year. The group works actively to integrate ESG considerations in its lending practices and product development to support the transition to a low-carbon economy.
As a publicly traded entity listed on Euronext Amsterdam and the New York Stock Exchange, ING Groep N.V. operates under the direction of an experienced executive board, with Steven van Rijswijk serving as CEO. The company continues to pursue its mission of empowering people to stay a step ahead in life and business by simplifying banking, promoting sustainability, and leveraging technology-driven innovation across its product and service portfolio. The investment in Van Lanschot Kempen and technological advancements reflect ING’s strategic orientation toward wealth management expansion and enhanced digital customer engagement in a competitive global banking landscape.